topic Re: Arlo Baby firmware update not available and connect power source error message? in Arlo Baby

Arlo Baby firmware update not available and connect power source error message?

OTMT — Thu, 10 Sep 2020 16:30:31 GMT

My Arlo Baby camera is not working.

Instead, there is a message which states: “Please connect Arlo Baby to a power source. A firmware update is required for this camera, but its battery levels are too low to proceed.”

However, the camera is 100% definitely plugged in!

Furthermore, in the device settings menu, under “Device Info”, there is a message that a firmware update is available, but when I tap on it, it says “No updates available”.

Very confusing. Is the camera broken? Help!

Re: Arlo Baby firmware update not available and connect power source error message?

JessicaP — Thu, 10 Sep 2020 16:39:53 GMT

Hey OTMT,

What firmware version are you on for your Arlo Baby? And have you tried plugging your Arlo Baby to a different outlet? Make sure you're using the original power adapter and cable.

Re: Arlo Baby firmware update not available and connect power source error message?

Yonishechter — Sun, 04 Oct 2020 13:17:08 GMT

I have the same exact problem, please advise Arlo team

Re: Arlo Baby firmware update not available and connect power source error message?

TomMac — Sun, 04 Oct 2020 13:36:45 GMT

Also , you can try and turn off battery ( under feet; quarter twist ) and then plug into original power adapter... test

Re: Arlo Baby firmware update not available and connect power source error message?

Yonishechter — Sun, 04 Oct 2020 13:55:38 GMT

Thanks for the suggestion, tried that as well, but doesn’t resolve the issue 😕

Re: Arlo Baby firmware update not available and connect power source error message?

JessicaP — Mon, 05 Oct 2020 21:18:34 GMT

Hey Yonishechter,

If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Arlo Baby firmware update not available and connect power source error message?

Yonishechter — Tue, 06 Oct 2020 13:27:37 GMT

Thanks JessicaP, will do!

Re: Arlo Baby firmware update not available and connect power source error message?

Brettsarah — Sun, 22 Nov 2020 01:14:05 GMT

Did you get this resolved? I’m having the same problems

Re: Arlo Baby firmware update not available and connect power source error message?

Yonishechter — Tue, 24 Nov 2020 20:40:35 GMT

Unfortunately after much back and forth with Arlo's support, they have got to a conclusion that since I used a different micro USB cable than the other provided that it "ruined" the battery/the device and didn't take responsibility for exchanging the product, so I'm stuck with a defective product. I found it ridiculous, cause the cable provided from Arlo is not long enough to mount the camera on the wall at my daughter's room. Big bummer and I won't get an Arlo camera again.

Re: Arlo Baby firmware update not available and connect power source error message?

R0dr1 — Tue, 09 Mar 2021 15:46:51 GMT

It is truly a ridiculous explanation.
I have been waiting for a bug fix with homekit for more than 6 months.
I will definitely not buy another @Arlo product.

Re: Arlo Baby firmware update not available and connect power source error message?

Yonishechter — Wed, 10 Mar 2021 00:02:32 GMT

neither will I..