topic Re: Two way audio stopped working in Arlo Baby

Two way audio stopped working

Davidtimdunn — Sun, 23 Aug 2020 00:28:13 GMT

Had the cam for months now and I am suddenly unable to talk to my kid. It worked and now it doesn’t. It takes forever to load The “push to speak” button. then it makes no sound on the monitor when I speak.

Re: Two way audio stopped working

ShayneS — Tue, 25 Aug 2020 17:42:19 GMT

Hi @Davidtimdunn

Are you still experiencing this issue with your baby camera? have you tried to reboot the camera & test the push to talk feature again?

Re: Two way audio stopped working

Davidtimdunn — Wed, 26 Aug 2020 15:32:35 GMT

i think i've tried everything in my power. restarting, re syncing, removing and re adding the cam....also the connect time has started to extend. it takes a good 8 seconds before we can hear or see. We also have an Arlo Wired Video Doorbell and it's working perfectly. any other suggestions on what to do?

Re: Two way audio stopped working

ShayneS — Wed, 26 Aug 2020 16:27:16 GMT

@Davidtimdunn

You can try and performa a factory reset to see if this remedies the issue, if not Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Two way audio stopped working

Davidtimdunn — Wed, 26 Aug 2020 16:43:09 GMT

yea ive tried that...i'll move on to tech support

Re: Two way audio stopped working

Davidtimdunn — Wed, 16 Sep 2020 13:38:07 GMT

i have tried it all at this point. power cycle, ra adding and synching...The cam has now started to crash for about 5 min every-time i try the "push to talk".

Re: Two way audio stopped working

ShayneS — Wed, 16 Sep 2020 16:16:02 GMT

Please inform the support team with your findings in your case.

Re: Two way audio stopped working

numb15 — Sat, 26 Sep 2020 20:04:53 GMT

Hi,

when I press the Speak button, the following happens simultaneously:

- the speak button goes solid white

- a fixed orange light on the camera comes on

- the screen image freezes

I hear the first few seconds of my voice through the camera then it stops. I have to kill the whole app and restart it, whereupon the same cycle as above repeats.

Re: Two way audio stopped working

ShayneS — Mon, 28 Sep 2020 23:16:24 GMT

Hi @numb15

Are you still experiencing this issue with your two way audio?

Re: Two way audio stopped working

Davidtimdunn — Mon, 28 Sep 2020 23:32:27 GMT

Yep. I’ve sent about 6 messages to tech support and have yet to hear back. The monitor has stopped functioning altogether - solid orange - Do you have any suggestions for a way to get ahold of someone to get this thing replaced?

Re: Two way audio stopped working

ShayneS — Mon, 28 Sep 2020 23:54:05 GMT

Hi @Davidtimdunn

I have escalated your case and support should be reaching out to you as soon as possible. Your escalations number is: 41965986

Re: Two way audio stopped working

numb15 — Sun, 18 Oct 2020 22:05:46 GMT

Hi Shayne yes it’s still happening, any suggestions?

Re: Two way audio stopped working

ShayneS — Mon, 19 Oct 2020 17:30:56 GMT

Hi @numb15

Thanks for the update, Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support