topic Re: Arlo Baby not discoverable in Arlo Baby

Arlo Baby disconnected and won't connect to WiFi. Tried resetting and WiFi works fine.

Yeates — Mon, 10 Aug 2020 16:47:33 GMT

Arlo baby was working fine, then disconnected and now will not reconnect to wifi network. Wifi is working fine and same network as phone. I’ve tried master reset several times. Online chat and phone support (on hold for 2hrs and position 5 in que for same time). Having a lot of difficulty, please help.

Re: Arlo Baby not discoverable

TomMac — Sun, 09 Aug 2020 15:02:14 GMT

I would try to set up on computer if able.... my.arlo.com

turn off battery ( under feet ), unplug the baby and after a couple seconds turn battery on and re power.

Do a full reset ( hold reset for 10 secs till the led flashes amber )

attempt to sync to wifi as if new

Re: Arlo Baby not discoverable

Yeates — Sat, 15 Aug 2020 22:44:50 GMT

Thanks for response, unfortunately still doesn’t appear to work regardless of what device I use.
Any other suggestions would be much appreciated.

Re: Arlo Baby not discoverable

MikJnr — Sun, 16 Aug 2020 13:15:26 GMT

Thanks so much for this. Followed the steps exactly and managed to get it connected. Was just blindly trying to reset it millions of times with no luck until this.

Re: Arlo Baby not discoverable

JessicaP — Mon, 17 Aug 2020 14:40:03 GMT

Hey Yeates,

If you're still having problems even after what TomMac suggested, contact the Support Team to further investigate the issue you're experiencing. You will find several options for contacting support in the provided link.