topic Re: Arlo Baby - App (Android) does not show video Full Screen when Full Screen is Selected in Arlo Baby

Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double arrow.

Nick_B — Mon, 09 Mar 2020 21:31:55 GMT

Before the current update I could watch my baby in fullscreen. Now the double arrow to see to full screen is gone. I can only rotate to full screen when viewing previous videos in the library, not live video.

How can I fix this? There's no point in me having a baby monitor if i can't see my baby on it.

Re: Arlo Android App 2.13_27035 No Full Screen

PghMama — Sun, 08 Mar 2020 11:50:32 GMT

Arlo app is no longer offering me full screen viewing the majority of the time I access the app. The icon with arrows to access the full screen that was previously above the music icon are no longer there, except maybe 10% of the time. I reinstalled the app and it did not fix the issue. I saw another poster with this problem but reinstalling the app worked for her. I have a Samsung Galaxy S10.

Also about once or twice a day the temperature and humidity indicators stop taking accurate readings, show a crazy spike in temperature and humidity, then show a gap in time with no readings. After that the readings resume and go back to normal. This always seems to happen when I'm actually using the app and trying to make sure the room is comfortable for my baby.

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

JessicaP — Mon, 09 Mar 2020 21:35:13 GMT

Hey Nick_B and PghMama,

Could you answer the following question below:

What Android device do you have?
What Android OS version are you running on?
What is your phone carrier? Is this happening on both WiFi and/or cellular data?
Could you provide a screenshot where you're not seeing the double arrow icon to go full screen?

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

Natali3 — Tue, 10 Mar 2020 10:00:09 GMT

I have this exact same problem I have the Galaxy S10. My partner has the S9 and hers is working fine is it due to the latest update from Samsung I'm not sure if related

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

JessicaP — Tue, 10 Mar 2020 14:13:26 GMT

Hi Natali3,

Could you answer the following question:

What Android OS version are you running on?
What is your phone carrier? Is this happening on both WiFi and/or cellular data?
Could you provide a screenshot where you're not seeing the double arrow icon to go full screen?

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

rsena — Tue, 10 Mar 2020 17:05:17 GMT

I am seeing this on two Pixel 4XL. The full screen arrows are not present.
* Android 10 latest security patch
* Carrier Verizon. And the issue is happening over WiFi( both 2.5 and 5)
* See attached
* Arlo app version 2.13_27035

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

JessicaP — Tue, 10 Mar 2020 22:30:29 GMT

Thanks for this info, rsena. I've sent your info over to the development team as they are currently investigating this issue where some users are unable to view full screen for the Arlo Baby on the Arlo Android app. We will provide an update as soon as we have more information to share with the community.

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

Mgsca — Wed, 11 Mar 2020 03:41:27 GMT

I am having the same issue as rsena with all those same specs.

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

Nick_B — Wed, 11 Mar 2020 09:15:11 GMT

What Android device do you have?
Samsung Galaxy s10+
What Android OS version are you running on?
Android version 10

What is your phone carrier? Is this happening on both WiFi and/or cellular data? Both WiFi and Mobile network. I'm using an Australian carrier.
Could you provide a screenshot where you're not seeing the double arrow icon to go full screen?
I cannot provide a screenshot as I uninstalled and reinstalled and it came back. Then the next day it was gone again. So I literally just uninstalled and reinstalled 5 minutes ago and they're back. I believe the pattern will continue and they'll disappear again though.

My wife is using a Samsung Galaxy s9 with Android version 9. Her full screen arrows are disappearing and reappearing without rhyme or reason. She has not uninstalled and reinstalled, they just come and go as they please.

Re: Arlo Android App 2.13_27035 No Full Screen

PghMama — Thu, 12 Mar 2020 00:42:15 GMT

Hi JessicaP,

I have a Samsung Galaxy s10 running Android 10, and my carrier is Ting Mobile. The arrow disappearance happens on my Wifi (AT&T fiber) but when I switch to mobile data the arrows reappear. However this did not happen the first several weeks with the Arlo and I do not want to use mobile data to run the app. Also the arrows sometimes (but not always) reappear when I toggle my blue screen blocker app iBlue on or off. Again, this was not the case the first several weeks with the Arlo; I've had the iBlue app the entire time I've had the Arlo.

Regarding the incorrect temperature/humidity spikes, they seem to happen solely when I'm trying to check on my baby. Which is really unfortunate timing.

Screenshots of both issues are attached.

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

JessicaP — Fri, 13 Mar 2020 17:34:00 GMT

We've recently released a new version for the Arlo Android app, which is 2.13.1. You can read more about the latest version here: Arlo Android App - 2.13.1 - 13th March 2020

Try updating the app to the latest version and let us know if you still experience the issue.

Android Update Fullscreen Issue

BriSil — Sat, 14 Mar 2020 10:05:12 GMT

My arlo baby android app updated and I can no longer view in fullscreen. The button with the 2 arrows, usually in the upper righthand corner, is missing.

When I rotate my phone it also does not change to fullscreen.

However, if I view a past video in the library, the fullscreen button is there. So it is just not available in live view. I need to be able to use it in live view, is there something I'm missing?

Thanks,
B

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

Nick_B — Sat, 14 Mar 2020 10:31:59 GMT

I have updated and the issue persists. I am now running 2.13.1_27040

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

rsena — Sat, 14 Mar 2020 13:21:48 GMT

I have also updated the Arlo app. The first time I opened the app I saw the full screen arrows. When I closed the app and reopened it, they were gone. I have only seen them the one time after multiple reboots of my phone and the app.

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

Natali3 — Sat, 14 Mar 2020 13:34:37 GMT

I have managed to find a workaround for the S10 hopefully it will work for other phones but it seems to be the login options. Previously I had it set to automatically login with no fingerprint and the full screen arrows do not appear. I have just re-enabled the fingerprint login and the issue has disappeared. Hopefully now the Development Team can look at this further. I prefer logging in automatically as there is no need for additional security when phone has has initial lock anyway. Let me know how you get on.

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

rsena — Sat, 14 Mar 2020 15:15:47 GMT

I have my settings to auto login with 2FA turned on. My device bus a trusted device and I am still seeing the issue. My wife's phone is not trusted so when she signs in she puts in a code. She has the same experience as I do not being able to see the full screen arrows.

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

rsena — Sat, 14 Mar 2020 15:32:15 GMT

Another thing to note, while the full screen arrows are not visible and I touch the stats icon, the temperature, humidity, and environment status numbers don't show up either.

Arlo baby missing full screen option

McGuise — Mon, 16 Mar 2020 01:26:29 GMT

I recently updated my arlo baby twice and i now can't make the video full screen. The optiom occasionally appears but is usually missing. This is happening with my family who have access to my camera as well.

Re: Unable to view full screen for Arlo Baby on Arlo Android App 2.13_27035. Cannot see double ar...

JessicaP — Mon, 16 Mar 2020 16:29:37 GMT

Thanks everyone for letting us know you're still experiencing this issue. The development team is looking into this and we'll update the community when we hear any new information.

Full screen mode not working on my Android (HUAWEI P30 Pro) phone; icon is not visible anymore

AnnetteLeslie — Mon, 23 Mar 2020 06:03:08 GMT

Full screen icon won't show. I'm unable to set full screen mode. Can anyone tell me how to fix this? (HUAWEI P30 Pro Android phone) Thank you.