Unable to manual record, cannot see previous videos, and cannot download multiple videos

hutber — Tue, 07 Jul 2020 21:09:36 GMT

I have tried to submit the follow to Arlo but I cannot not. Oddly this has annoyed me allot lol I thought I was a patient person. But this is testing.

I go to support and try to leave a message, I cannot because it says that chat is available. I try to go to chat and it says:

Welcome to Arlo Chat Support

Thanks! We're ready to help you with this product.

Live Chat not available

So then I go to https://www.arlo.com/ContactUs/SubmitQuestion.aspx and I submit my question.

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Hey Guys

Unable to record from Desktop Arlo
Nothing happens when I hit the record button in Chrome: Version 83.0.4103.116 (Official Build) (64-bit)

Android Application
I cannot view previously recorded videos. When I enter the app it will display the number of videos/photos for example (121) but then when I click on it, it displays 0 and all functionality within the app is then broken. So I need to restart the app by force quitting.

Unable to download all on desktop
Go to calender day view.
Click "Select"
Click "Select All"
Click Download
1 item downloaded which is the first item of the day.

Thanks
Jamie

Re: Multiple Errors and no way to contact support

JessicaP — Tue, 07 Jul 2020 21:07:53 GMT

Hey hutber,

Unable to record from Desktop Arlo
Nothing happens when I hit the record button in Chrome: Version 83.0.4103.116 (Official Build) (64-bit)

I wasn't able to replicate this on Google Chrome. Is this happening when you're on incognito mode? Have you tried on a different browsers as well?

Android Application
I cannot view previously recorded videos. When I enter the app it will display the number of videos/photos for example (121) but then when I click on it, it displays 0 and all functionality within the app is then broken. So I need to restart the app by force quitting.

What phone device do you have? And make sure that you don't have the filter enabled on your library.

Unable to download all on desktop
Go to calender day view.
Click "Select"
Click "Select All"
Click Download
1 item downloaded which is the first item of the day.

If you're unable to download multiple videos, try referring to this article: Why can't I download multiple videos at once from the Arlo library?

topic Re: Multiple Errors and no way to contact support in Arlo Baby

Unable to manual record, cannot see previous videos, and cannot download multiple videos

Welcome to Arlo Chat Support

Re: Multiple Errors and no way to contact support