topic Re: Camera stuck in getting status on iOS in Arlo Baby

Camera stuck in getting status on iOS

dsnigro — Mon, 29 Jun 2020 17:52:02 GMT

after a recent update, my user accounts are stuck in 'Getting Status' on the camera. This has only happened with my user accounts, not the admin account. I went in and gave one of the user accounts admin access and then the camera started working again. I do not want to give access rights to all users so this is a problem. Please advise how to handle this. I have restarted the devices, deleted and re-added the app and logged in and out. No resolution. They are all iOS devices that are fully updated.

“Getting Status “ is stuck on my device. Tried reinstalling Arlo app and removing batteries.

Mees4 — Mon, 29 Jun 2020 17:57:54 GMT

Getting status stays on my live device, yet, my recordings in library is fine. I have deleted app reinstalled, logged out & back in, reset base, internet , pulled batteries out & back in etc. any advice would be appreciated. Thank you

Re: Camera stuck in getting status

sfinkel — Sat, 27 Jun 2020 03:02:55 GMT

I’m having the same issues with a camera someone shared with me today. I can view it in the web portal but not in the app on either my iPad or my iPhone. Any advice would be highly appreciated! I’ve already tried signing in/out, deleting & reinstalling the app and deleting the device and having the person re-share it with me.

Live streaming for non admin user stopped working. Showing "Getting Status" on iOS.

orxideia181 — Mon, 29 Jun 2020 14:53:21 GMT

Live streaming for non admin user has been working fine for 20 months. It stopped working today with “Getting status...”. Is anyone experiencing the same issue? It’s working fine for admin user. Thanks.

Re: “Getting Status “ is stuck on my device

michaelkenward — Sat, 27 Jun 2020 11:29:00 GMT

@Mees4 wrote:
Getting status stays on my live device...

What is it that gives that message? A mobile app or the browser interface?

If the first, Android or iOS?

Search - Arlo Community – Getting status

You are not alone.

Re: “Getting Status “ is stuck on my device

tk_1989_ — Sat, 27 Jun 2020 11:49:15 GMT

I’m getting the same message. The video feed won’t load as per normal. Only recently started. The error occurs on my iPhone 7, but not on my other device, which is and iPhone Xs.

Re: “Getting Status “ is stuck on my device

Mees4 — Sat, 27 Jun 2020 13:08:11 GMT

A mobile app on iOS- iPhone 7

Re: “Getting Status “ is stuck on my device

Mees4 — Sat, 27 Jun 2020 13:09:37 GMT

Yes- same . I have an iPhone 7 as well. This problem has only appeared this week.

Re: “Getting Status “ is stuck on my device

Mees4 — Sat, 27 Jun 2020 13:31:42 GMT

Arlo Baby not working with IPad Mini

Drobicheaux — Sat, 27 Jun 2020 15:25:27 GMT

All of a sudden, my Arlo Baby monitor does not work with my iPad mini. It works on my iPhone 11, my wife's iPhone 11 Pro, on my iPad Pro, but on the iPad mini (not sure what model but purchased in the last year) it is stuck on "Getting status". All the other Arlo cameras are working just fine on the mini, it is only the baby monitor. I have shut down the Mini, deleted the Arlo app and reinstalled, and checked the latest software, which is up to date. Any other solutions to fix this?

Firmware 1.9.13.0_815

Hardware 6

arlo stuck at getting status

Fengyong_87 — Sat, 27 Jun 2020 17:26:46 GMT

arlo grant access camera stuck at getting status but still recording. Just no live view. I had tried reinstall and reboot can not fix.
Already update Newest version.

not working on ipad

kaowee — Sun, 28 Jun 2020 00:39:51 GMT

Arlo (baby and ultra) stuck on ‘getting status’ on latest model ipad air (ios 13.5.1) but fine on iphones.

- network and data settings all
good
- location, home data, geofencing all on
-deleted and reinstalled app, and re-logged in
- re-sent and accepted access email

Re: Live streaming for non admin user stopped working

sfinkel — Sun, 28 Jun 2020 02:17:49 GMT

I’m having the same issue with a camera feed that someone shared with me!! It’s really annoying but good to know it’s not unique to us.

IPad doesn’t connect with Arlo Baby

Job1983 — Sun, 28 Jun 2020 10:21:08 GMT

Somehow my iPad does not connect anymore with our Arlo baby. My Android device does connect and shows it perfectly. I tried to restart the app and restart my iPad, deleted the app, reconnect the WiFi but nothing happens... tried a different iPad, same result/problem. Is there an iOS issue?

Re: IPad doesn’t connect with Arlo Baby

TomMac — Sun, 28 Jun 2020 12:58:29 GMT

Running a Baby with gen 5 mini, ios 13x and no issues.... so it's not an iOS issue.

Are you running the latest version of ios and app? Also what model ipad?

Stuck at getting status

travelingliz89 — Sun, 28 Jun 2020 15:29:02 GMT

I have a system and my parents have a system. We have shared accessibility with each other so that when one of us is out of town, the other can check in on things if necessary. Two days ago, we both started getting the “checking status” notification for each other’s cameras but we don’t have any issues with checking our own cameras/system. What can we do?

Re: IPad doesn’t connect with Arlo Baby

Job1983 — Sun, 28 Jun 2020 16:43:11 GMT

iPad 2019 with latest version iOS, and latest version of the Arlo app. Also tested it with an older iPad (probably 2017 gen with latest iOS), both don’t work. All my Android devices don’t have this problem. Internet/WiFi works just fine.

Re: IPad doesn’t connect with Arlo Baby

Job1983 — Sun, 28 Jun 2020 16:53:10 GMT

To be more specific, it is stuck in “getting status”.... re-installing the app doesn’t work.

Re: Live streaming for non admin user stopped working

ab77 — Sun, 28 Jun 2020 18:41:24 GMT

I am having the same issue. My arlo baby works fine on my iPhone 11 but a few days ago stopped working suddenly on my iPad. When I try to access the Arlo baby through my iPad Arlo app its just stuck on getting status.

I have tried logging out, logging back in, deleting the app and reinstalling. Nothing is working.

Did you find a way to fix the issue?

Re: Stuck at getting status

ianthomas — Sun, 28 Jun 2020 20:35:07 GMT

I have the same issue but only on one iPhone. The app really sucks!! 😫