topic Re: Arlo baby not saving manual recordings in library in Arlo Baby

Arlo baby not saving manual recordings in library

ghost345 — Sat, 30 May 2020 05:28:38 GMT

I manually record a live video of my baby on iPad this afternoon, but I can't find the file in the library. I tried on my iPhone and iPad, nothing is saved. any way I can retrieve the video? or to fix the problem?I was able to manual record and see the file in the library before. I don't know when it stopped working.

Thanks in advance

Re: Arlo baby not saving manual recordings in library

TomMac — Sat, 30 May 2020 12:49:32 GMT

A manual record should be in the Library... or in a folder on ios named Arlo in gallery.

If you can't find it, try on the web access at my.arlo.com ( browser )

If not there, there is really no way to get it back as the Baby goes direct to the home wifi ( and not in a base usb/mem card backup )

Re: Arlo baby not saving manual recordings in library

ghost345 — Tue, 02 Jun 2020 23:11:15 GMT

Thank you @TomMac I looked at the Arlo library On iPad, my iPad local photo and the library in the web portal. I suspected it’s out of cloud memory and deleted 2 days of old recording. Stlll not saving. I wish Arlo can let me save directly to local folder. Or tell us how many cloud memory left though.

Re: Arlo baby not saving manual recordings in library

TomMac — Wed, 03 Jun 2020 01:21:05 GMT

First , don’t worry about the space on the cloud ... Arlo stopped limiting storage on the cloud by amount and went to number of days on your service level... ( years ago )

Second, if you see any thing in the library you want to save you should be able to tap the vid, then hit the “three dots” ( lower right ) , that pops up an option to save to iOS photos.

Re: Arlo baby not saving manual recordings in library

ghost345 — Thu, 04 Jun 2020 17:31:48 GMT

Good to know there’s unlimited cloud space @TomMac. My problem is baby Arlo is not saving my video is in the library, even though it said it is recording.

Re: Arlo baby not saving manual recordings in library

TomMac — Sat, 06 Jun 2020 13:30:56 GMT

If the Baby is not recording to the cloud, first verify that the setting are correct in the mode...

also try a manual record session ( hit the target icon ) as that should end up in the cloud too.

If NG on both , the only option may be to do a rest on the Baby ( hold reset for about 10 secs till the led flashes... ) then you may have to add it back to the system.

Re: Arlo baby not saving manual recordings in library

ghost345 — Mon, 15 Jun 2020 21:01:05 GMT

It’s stlll not recording manually. It record when there’s motion abd audio though. I will try resetting the camera..

Re: Arlo baby not saving manual recordings in library

ghost345 — Mon, 15 Jun 2020 21:43:01 GMT

I just turned it off from the bottom and restart. It’s not recording manual videos! Thank you

Re: Arlo baby not saving manual recordings in library

ShayneS — Mon, 15 Jun 2020 22:18:23 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support