topic Arlo Baby Camera OFF, but there is still SOUND in Arlo Baby

Arlo Baby Camera OFF, but there is still SOUND

jmw08 — Mon, 01 Jun 2020 20:49:06 GMT

This an UNACCEPTABLE bug I just discovered. When you turn OFF the Arlo Baby camera while another phone has the video streaming, the stream will turn off and display "The camera is currently disabled..." BUT there is still sound. Our Arlo Baby is located in our master bedroom so this is a huge security and privacy issue that needs to be fixed ASAP. Does anybody else appear to have this issue? I'm able to recreate this problem on two different iPhones running the most recent Arlo app.

Make: iPhone
Model: 8, X and 11
IOS app version: 2.17(441)
Camera firmware: 1.9.13.0_815

Thanks

Re: Arlo Baby Camera OFF, but there is still SOUND

jmw08 — Sun, 07 Jun 2020 17:27:41 GMT

To provide an update for whoever may be following this issue or is experiencing the same thing. I contacted Arlo support who advised that I factory default the device and will send out a replacement if the problem persists. Anyway, I defaulted the unit which "fixed" the issue for a few hours, but the problem returned later in the day. I no longer have confidence in this monitor (hardware/software) and returned it to Costco for a full refund. This was the last straw of several shortcomings I've put up with since owning this for less than 3 months.