topic Re: Solid Amber Light in Arlo Baby

Solid Amber Light. Tried turning off battery, replugging, holding reset, etc.

Retired_Member — Fri, 22 May 2020 19:27:47 GMT

I've seen multiple posts about the same issue I'm having, so I'm hoping Arlo has a fix...

My Arlo Baby is stuck on a solid Amber Light. I've tried doing all of the advice I've seen on these posts: turn off battery for 30 seconds, turn back on and replug in, hold reset button for 10 seconds, but it's not working. I've held that darn reset button for a full minute with no blinking happening.

Is there anything else I can try?

Re: Solid Amber Light

JessicaP — Fri, 22 May 2020 19:27:29 GMT

Hi Walters0629,

You should only need to hold the reset button for 10 seconds to ensure the factory reset is complete on your Arlo Baby. If that still doesn't work, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Solid Amber Light

Retired_Member — Thu, 28 May 2020 23:25:00 GMT

I talked to your support people 2 days ago and was supposed to get an email with directs for how to get a replacement Arlo Baby, but I've yet to receive the email. My case number is 41694815. Can someone look into this?

Thanks!

Re: Solid Amber Light

JessicaP — Fri, 29 May 2020 15:01:25 GMT

Let me reach out to you via private message to gather more information from you.