topic White noise has gaps in Arlo Baby

White noise has gaps

kcbermingham — Mon, 18 May 2020 09:59:21 GMT

When playing any sound track (tried with white noise and TV static) there are pauses in the track, not only at the end when it is looping, but throughout the track as well (ie at the 2 and 10 second point of the track). The abrupt changes are disturbing my sleeping baby! I've tried re-downloading the track with no change. This just started happening today.

Re: White noise has gaps

ShayneS — Tue, 19 May 2020 18:42:11 GMT

HI @kcbermingham

Which track is this issue occurring on?

Re: White noise has gaps

kcbermingham — Tue, 19 May 2020 18:54:41 GMT

It is happening on the "White Noise" track.

Re: White noise has gaps

ShayneS — Tue, 19 May 2020 23:00:01 GMT

Did you start playing the audio from an iPhone or Android device?

I was not able to replicate this issue. Have you tried rebooting the baby camera & test again?

Re: White noise has gaps

kcbermingham — Tue, 19 May 2020 23:00:32 GMT

I tried both starting from my android phone as well as pushing the button on the side of Arlo's head.

Re: White noise has gaps

ShayneS — Thu, 21 May 2020 17:39:40 GMT

@kcbermingham

Did you try rebooting the Arlo baby?

Re: White noise has gaps

kcbermingham — Tue, 26 May 2020 08:53:56 GMT

Yes, resolved! I also re-downloaded the app. Thanks!