topic Re: New arlo baby not connecting to app in Arlo Baby

When trying to connect Arlo Baby, can sync and scan QR code and get a chime but cannot find

Kiwibrit — Fri, 08 May 2020 15:21:56 GMT

I have an new Arlo baby. When I try connect, I can sync and scan QR code I get a chime but the app will not find the device.

Have tried reset, made sure my phone is on the same wifi connection as I am adding in

So frustrating

Re: New arlo baby not connecting to app

TomMac — Thu, 07 May 2020 12:45:13 GMT

Attempt to sync it via the web access.... https://my.arlo.com

using your browser

Re: New arlo baby not connecting to app

GBart302 — Thu, 07 May 2020 20:59:56 GMT

I have the same issue as listed above. QR code scans on the device I am using, i've tried Samsung S10, iPhone, iPad, and PC. The Baby camera chimes, but then the device "times out" searching for the Baby Camera.

I verify that the baby camera is connected to my router. Seems like an app, website or software issue with the Arlo product page.

I have also tried power cycling the baby camera, resetting the baby camera, reset my wifi network name and password, reset my modem and router, disabled mobile data on my phone when trying to add the camera. My internet and wifi works fine, the Arlo Baby camera just cannot be found during the "Add a Device" process.

Looking for any other suggestions or advice.

Re: New arlo baby not connecting to app

JessicaP — Fri, 08 May 2020 15:21:24 GMT

Hi GBart302,

Make sure when pairing with your Arlo Baby that you're connected to the same network from your router. Otherwise, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.