topic Re: RMA'd first one, second has same issue in Arlo Baby

RMA'd first one, second has same issue

Paybax — Mon, 21 Aug 2017 04:06:45 GMT

My replacement has the same issue as my first one. The hardware freezes up. Physical buttons do not respond including the reset button. It also disconnects from the network at this time. It only happens when playing lullabies though. Maybe one bad file? Only way to get it to recover is for the battery to die as it's not responsive to the reset button.

Anyone else come across this?

Re: RMA'd first one, second has same issue

TomMac — Mon, 21 Aug 2017 12:59:12 GMT

Not seen here...but you don't have to let the battery die down...there is a switch to turn the battery OFF under the feet ( give like a 1/4 turn )

Re: RMA'd first one, second has same issue

Paybax — Mon, 21 Aug 2017 15:44:21 GMT

Thanks! Didn't know about that one. Will troubleshoot and see if I can find the file. Think both times it started after I downloaded some of the default music.

Re: RMA'd first one, second has same issue

JamesC — Mon, 21 Aug 2017 20:58:18 GMT

Paybax,

Very odd behavior, as mentioned above i've not experienced this. Please let us know if you are able to replicate the issue and how.

JamesC

Re: RMA'd first one, second has same issue

worrellb — Fri, 08 Dec 2017 22:01:26 GMT

My issue is the porduct is defective. I paid to ship a defective product to my house expedited; Now I have to ship at my cost thier defective prodcut back to them. This is not right. I am done with NetGear the customer service in India is terrible.