topic Re: Always listening mode shuts off in night on iPhone XR iOS 13.3.1 in Arlo Baby

Always listening mode shuts off in night on iPhone XR iOS 13.3.1

Chacolex — Fri, 13 Mar 2020 20:45:39 GMT

We had the app working great for over a month with the always listening mode streaming at night and now the past three nights it shuts off sometime in the middle of the night. Not sure why this is happening, it appears both my husband and I are up to date on phone iphone Xr iOS 13.3.1

Re: Always listening mode shuts off in night

JessicaP — Fri, 13 Mar 2020 20:45:25 GMT

Hi Chacolex,

Have you tried reinstalling the Arlo app and rebooting your iPhone XR devices to see if that helps? Do you know how long the Always Listening mode goes for till it shuts off or turns off?

Re: Always listening mode shuts off in night on iPhone XR iOS 13.3.1

Lhboyd — Wed, 06 May 2020 11:11:22 GMT

Mine has been doing the same thing.

Re: Always listening mode shuts off in night on iPhone XR iOS 13.3.1

JessicaP — Wed, 06 May 2020 15:30:19 GMT

Hi Lhboyd,

Have you tried the following steps shown above to troubleshoot?

Re: Always listening mode shuts off in night on iPhone XR iOS 13.3.1

Lhboyd — Thu, 07 May 2020 09:47:15 GMT

Yes, I followed those instructions. It still cut out again.

Re: Always listening mode shuts off in night on iPhone XR iOS 13.3.1

JessicaP — Thu, 07 May 2020 14:05:10 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.