topic Re: "heard baby crying" but no recordings in library in Arlo Baby

Arlo baby is not recording to library

Maglebabies — Mon, 20 Apr 2020 21:03:46 GMT

Woke up to see notifications that my Arlo Baby "heard my baby crying" but there were absolutely no recordings in the library. I can't tell when or for how long he was crying. I have two Baby Arlos and have no audio or motion recordings from either in the library (even after getting them from their cribs, turning lights on, changing diapers, etc.) Notifications from my Arlo Pro, however, are showing up just fine. I've never had this happen before. Any advice or suggestions?

Re: "heard baby crying" but no recordings in library

TomMac — Sat, 18 Apr 2020 12:48:20 GMT

Just to be on safe side, I would power down ( also turn off switch under feet for battery ) and then repower and let it resync up ( which it should do automatically after about 1-2 mins )

Re: "heard baby crying" but no recordings in library

Maglebabies — Mon, 20 Apr 2020 21:03:02 GMT

Thank you! @TomMac I unplugged and turned off, restarted through the app, and removed device and synced again. Now audio recordings are going to the library but absolutely no motion recordings. Any ideas?

Re: "heard baby crying" but no recordings in library

TomMac — Mon, 20 Apr 2020 22:46:24 GMT

The only thing left would be a reset...

hold in for ten secs till the led flashes, resync again