topic Re: Paid subscription required to use Arlo Baby?! in Arlo Baby

Paid subscription required to use Arlo Baby?!

TwinCitiesJHawk — Sun, 29 Mar 2020 12:44:03 GMT

All of a sudden my arlo baby live view turned off with a message that says “This device is inactive. A paid subscription is required to activate this device. I have another Arlo baby that is working fine and a doorbell that is on a paid trial. Any ideas why all of a sudden arlo wants me to pay a monthly fee for this arlo baby just to view my child sleeping?

Re: Paid subscription required to use Arlo Baby?!

TomMac — Sun, 29 Mar 2020 13:12:37 GMT

Unless your using option with the camera ( like smart, or over 5 cams ) then NO, there should not be an issue;

No subscription

If you have an Arlo Pro 2, Pro, Go, Wire-Free, Q, Q Plus, or Baby camera, you will continue to have all the benefits that were included with the purchase of your camera. This includes free rolling 7-day cloud recording, live streaming, 2-way audio, local storage, and activity zones on up to 5 cameras.

Arlo Ultra, Pro 3, and Video Doorbell come with a free Arlo Smart trial. When the trial expires, you have the option to purchase an Arlo Smart subscription. Without an Arlo Smart subscription, you can still add up to 5 cameras to your Arlo account, live stream, and receive motion and audio notifications.

	Number of cameras supported	Maximum cloud recording resolution	Person, Vehicle, Animal, and Package Detection	Smoke/CO Alarm Detection	Cloud Activity Zones	Rich push notifications	Live Streaming	eE911
No Subscription – Arlo Wire-Free, Pro, Pro 2, Q, Q Plus, Go, Baby	5	1080p (Rolling 7 days)	No	No	No	No	Yes	No
No Subscription – Arlo Ultra and Pro 3	Unlimited	NA	No	No	No	No (Standard notifications)	Yes	No

Number of cameras supported

Maximum cloud recording resolution

Person, Vehicle, Animal, and Package Detection

Smoke/CO Alarm Detection

Cloud Activity Zones

Rich push notifications

Live Streaming

eE911

No Subscription – Arlo Wire-Free, Pro, Pro 2, Q, Q Plus, Go, Baby

1080p (Rolling 7 days)

Yes

No Subscription – Arlo Ultra and Pro 3

Unlimited

(Standard notifications)

Yes

full page;

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

Re: Paid subscription required to use Arlo Baby?!

user2133 — Sun, 28 Jun 2020 01:14:28 GMT

Agree. just assembled mine, drilled holes in the wall to set it up, then connected the camera to my account to get the same message you did. Irresponsible of Arlo to not make this abundantly clear before setting up. I am annoyed.