topic Re: Arlo Baby ABC1000 will not find device in Arlo Baby

Arlo Baby will not find device. Turned off mobile data and all devices are on same internet.

Saveta — Fri, 20 Mar 2020 21:21:21 GMT

Hello, My Arlo Baby ABC1000 will not find the device (on my mobile or web log in). It chimes and then it wont proceed from the next step where it says find device. It continues to say device not found. I have also turned off my mobile date and ensured all devices are on the same internet. Please help ? I have an android phone.

Re: Arlo Baby ABC1000 will not find device

JessicaP — Fri, 20 Mar 2020 21:20:33 GMT

Hi Saveta,

Make sure when you're inputting your WiFi SSID and password correctly as characters are case-sensitive for both.

Re: Arlo Baby ABC1000 will not find device

rmonge1152 — Sun, 22 Mar 2020 03:31:18 GMT

I have had the same issues with my baby Arlo monitor for the last 6-7 months I’m at the point where I’m gonna call it quits. I’m bummed since I have my Arlo pro cameras which are great.

Re: Arlo Baby ABC1000 will not find device

Saveta — Sun, 22 Mar 2020 08:15:05 GMT

HELLO. all the information has been inputted correctly and still no luck....

Re: Arlo Baby ABC1000 will not find device

rmonge1152 — Sun, 22 Mar 2020 13:56:57 GMT

I have done all of the above and it is the baby camera.

Re: Arlo Baby ABC1000 will not find device

TomMac — Sun, 22 Mar 2020 14:34:07 GMT

Have you tried a full reset of the Baby?

( hold in reset till led flashes amber ) then try to sync as if new.

PS... don't forget there is a switch under feet to turn off battery if you need to unpower it

Re: Arlo Baby ABC1000 will not find device

rmonge1152 — Sun, 22 Mar 2020 16:23:33 GMT

All of the above. As well as had a new router and modem installed. The baby monitor looses connection at least 6-7 times per day and with a child with medical issues it’s very disconcerting

Re: Arlo Baby ABC1000 will not find device

JessicaP — Mon, 23 Mar 2020 15:08:04 GMT

If you're still having problems, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.