topic Re: Arlo app crashing every night with new iphone 11 pro in Arlo Baby

Arlo app crashing every night with new iphone 11 pro

kmirwin — Tue, 04 Feb 2020 20:19:19 GMT

I have the iphone 11 pro and the app has crashed every single night in the last week and a half. My iphone is updated and I have the new app, it never did this on my old iphone which was a 7. I really need this baby monitor to stay on. It stays on with my old ipad but I use the app on my phone more than anything. Help!

Re: Arlo app crashing every night with new iphone 11 pro

ShayneS — Tue, 04 Feb 2020 22:05:19 GMT

Hi @kmirwin

What version of the Arlo app are you using on your iphone? Also, what OS is the iphone running? Are you on a beta firmware by chance?

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Arlo app crashing every night with new iphone 11 pro

kmirwin — Wed, 05 Feb 2020 20:24:23 GMT

I have 2.12.3 version?? Says it was released 4 days ago. iOS is 13.3.1 and I made sure everything was updated on my phone and app in terms of software, other than that I have no troubleshooted further. I appreciate your help!

Re: Arlo app crashing every night with new iphone 11 pro

ShayneS — Wed, 05 Feb 2020 21:11:33 GMT

What functions are you performing when the app crashes? Is this when logging in etc? Is there a specific task you are performing when the app crashes?

Re: Arlo app crashing every night with new iphone 11 pro

kmirwin — Thu, 06 Feb 2020 00:35:09 GMT

I am running the baby monitor at night, that’s all I’m doing. I usually have it so I can turn the screen off and hear the sound and at some point during the night the app closes/crashes

Re: Arlo app crashing every night with new iphone 11 pro

ShayneS — Thu, 06 Feb 2020 16:37:14 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo app crashing every night with new iphone 11 pro

Mharris1983 — Tue, 11 Feb 2020 14:27:34 GMT

I’m having the same issue but happens on all my iOS devices.