topic Adding a second Arlo baby to the Arlo app on my iPhone in Arlo Baby

Adding a second Arlo baby to the Arlo app on my iPhone

Bethie1284 — Wed, 22 Jan 2020 18:39:25 GMT

I bought a second Arlo Baby model:ABC1000 off amazon. I’m having difficulty adding it to my app on my iPhone. I follow all the steps and it says no devices found. I’ve also tried resetting it, with the same results.

I talked with Arlo support on live chat and before getting disconnected I tried everything they said with the same results.

My next step was going to be to call them but I figured I’d try here and see if I could get any help.

Thanks in advance for any suggestions.

Bethany

Re: Adding a second Arlo baby to the Arlo app on my iPhone

ShayneS — Thu, 23 Jan 2020 00:43:01 GMT

Hi @Bethie1284

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Adding a second Arlo baby to the Arlo app on my iPhone

Bethie1284 — Thu, 23 Jan 2020 02:10:20 GMT

@ShayneS
I’ve pushed the reset button on the Arlo and went through the steps again, logged out of the app then back in. After pushing the sync button I pushed the wps button on the router (per the tech). None of that has worked.

Re: Adding a second Arlo baby to the Arlo app on my iPhone

ShayneS — Thu, 23 Jan 2020 19:10:29 GMT

I would suggest giving support a call. I will attach the link here for you - Arlo Tech Support