topic Re: Arlo Baby not connecting to app or site in Arlo Baby

Arlo Baby not connecting to app or site

Silis — Sat, 18 Jan 2020 03:56:12 GMT

I downloaded the app through the google play store, I've done everything the installation says, it recognizes the wifi, it even chimes, but when it goes to found the camera, it never does. Not even throught Arlo's website. I've already made a hard reset to the arlo baby and downloaded the app twice.

HELP please, brand new product, I live in Mexico City... What can I do?

Re: Arlo Baby not connecting to app or site

ShayneS — Mon, 20 Jan 2020 22:21:13 GMT

Hi @Silis

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Baby not connecting to app or site

Silis — Tue, 21 Jan 2020 00:27:19 GMT

Thanks! I have now my case number, let's hope somebody answers me quickly!

If anyone has the same problem, please write me!

Re: Arlo Baby not connecting to app or site

ShayneS — Wed, 22 Jan 2020 18:23:48 GMT

You are welcome, I was not able to replicate the issue.

Re: Arlo Baby not connecting to app or site

Silis — Wed, 22 Jan 2020 03:21:37 GMT

@ShayneS no one has answered yet... I've been reading posts from other Clients and there are a lot of people furious with their experience, what's going on?

I bought Arlo Baby because a very good recommendation... can you help me please?

Re: Arlo Baby not connecting to app or site

ShayneS — Wed, 22 Jan 2020 18:39:31 GMT

Hi @Silis

I have contacted support regarding your case as well as escalated it. Your escalations case is #41412486.

Re: Arlo Baby not connecting to app or site

Silis — Wed, 22 Jan 2020 19:30:54 GMT

Thank you very much @ShayneS

Re: Arlo Baby not connecting to app or site

ShayneS — Wed, 22 Jan 2020 19:40:15 GMT

@Silis

You're Welcome