topic Music player not working properly in Arlo Baby

Music player not working properly

Rtnewdad — Sat, 18 Jan 2020 02:52:29 GMT

Arlo baby music player just plays each song for 2 seconds and moves on to the next one. This monitor has been a constant struggle to get to work properly between the obnoxious white noise when just viewing the monitor, disconnecting randomly, and now cant plzy music

Re: Music player not working properly

ShayneS — Mon, 20 Jan 2020 22:19:00 GMT

Hi @Rtnewdad

A few questions for you. Is this on the web or the Arlo app? What version of the Arlo app are you using?

Re: Music player not working properly

Rtnewdad — Tue, 21 Jan 2020 02:52:10 GMT

On the app. I do not use the web and have no plans on using it to use this monitor. I have the most up to date version of the app as well.

Re: Music player not working properly

ShayneS — Tue, 21 Jan 2020 19:17:32 GMT

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Music player not working properly

Rtnewdad — Tue, 21 Jan 2020 22:30:53 GMT

Everything shy of a factory reset.

Re: Music player not working properly

ShayneS — Tue, 21 Jan 2020 22:41:29 GMT

It looks like you are up to date on the latest firmware. I can not replicate it, so it may be a hardware issue. I would suggest contacting customer support & provide them with our thread as well. The camera has a 1 year warranty.

Re: Music player not working properly

DaveM8686 — Fri, 24 Jan 2020 02:48:53 GMT

I had the exact same issue, and three factory resets didn't fix it. But deleting the app and reinstalling it did.