topic Re: Arlo Baby Disconnection Issues in Arlo Baby

Arlo Baby Disconnection Issues

jaffro2k — Sat, 04 Jan 2020 23:20:33 GMT

Hello,

We have frequent disconnection issues with our Arlo Baby - very frustrating.

No other devices on our home WiFi disconnect like this.

I typically have to either a) restart the monitor or b) restart the wireless router and it still does not work consistently.

Resetting the monitor is pretty useless when it wakes our baby up every time I do it!

We have even had to resort to putting an older baby monitor in the room as a backup that we use whenever the Baby Arlo decides to stop working.

Is there an error log or any information as to why the device disconnects?

Any help or assistance would be much appreciated.

Hardware Version 6, Firmware1.9.9.0_808

Regards,

Jeff

TomMac — Sun, 05 Jan 2020 15:05:18 GMT

Have you tried a full reset ( hold reset for about ten secs till led flashes ) ( you'll have to resync it again )

Also make sure the led isn't flashing sort of blue/amber which means it may be at its' max range.

Mine goes out maybe 1-3x a yr and just needs to be powered down and back. ( unknown reasons )

jaffro2k — Fri, 10 Jan 2020 22:59:23 GMT

Hi @TomMac Yes tried a full reset - which worked for a few days but now disconnects again. Happens about once every day or so.

Definitely in range of the wifi.

Any other ideas?

ShayneS — Mon, 13 Jan 2020 17:35:12 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support