topic Re: Arlo Baby stuck in sync mode and won’t connect to wifi in Arlo Baby

Arlo Baby stuck in sync mode and won’t connect to wifi

Preasured — Sat, 10 Aug 2019 18:08:03 GMT

Our Arlo has been working well for several months and suddenly dropped the WiFi connection. Now I can’t get it to connect to WiFi. When I try, the Arlo chimes and the light starts blinking as if it is trying to connect to our router but the app says it can’t be discovered... and the Arlo Baby keeps blinking. After that, the camera won’t respond and the light keeps blinking unless I do a hard reset or unplug it and let the batteries die. I tried moving the camera closer to our router but no luck. It just won’t connect anymore.... even after doing a factory reset and removing the camera from our app.

I recently had to reset our router and I enabled bandwidth steering, but I have found nothing to suggest that Arlo would have an issue with that, and the camera encountered issues before the bandwidth steering was enabled.

Another oddity I encountered is that we used to use a Netgear WiFi extender with our Arlo Baby, but it no longer works. I wonder if a firmware update nuked our ability to use the extender. For now, though, I just want to connect to *any* router.

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

JessicaP — Mon, 12 Aug 2019 22:37:32 GMT

Hey Preasured,

Just to make sure, you mentioned "the Arlo chimes and the light starts blinking as if it is trying to connect to our router...", do you also have other Arlo products that are also having this problem?

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

Preasured — Thu, 07 Nov 2019 23:29:39 GMT

No, this is our only Arlo product. I can’t get it out of the “attempting to sync” mode. App can’t find the device and the Arlo Baby keeps blinking indefinitely after receiving the QR code and becomes unresponsive until I power cycle by letting the battery die.

Basically, everything appears to work as normal until Arlo chimes in response to the QR code.

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

JessicaP — Fri, 08 Nov 2019 15:51:24 GMT

Thanks for clarifying, try to make sure your phone device is connected to the same router/network your Arlo Baby is trying to connect to and make sure you type in the network SSID and password correctly as the characters are case-sensitive.

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

Harrison21 — Sat, 09 Nov 2019 03:31:49 GMT

I am having the exact same problem. Wifi is working properly. After the scan beeps, my device cannot be found.

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

Retired_Member — Sat, 09 Nov 2019 16:01:09 GMT

I experienced the same issues for months and after being persistent they RMA’d my device. I haven’t had the issue since.

Live feed won’t connect on some cameras

Derrat — Tue, 12 Nov 2019 18:24:32 GMT

I put new batteries in cameras and they detect and record but won’t connect for live feed. I’ve uninstalled and reinstalled. Rebooted base and cameras. Help?

Re: Live feed won’t connect on some cameras

StephenB — Sat, 09 Nov 2019 18:47:19 GMT

@Derrat wrote:
I put new batteries in cameras and they detect and record but won’t connect for live feed. I’ve uninstalled and reinstalled. Rebooted base and cameras. Help?

How far away are the cameras from the base? Will they live-stream reliably when they are closer?

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

Preasured — Mon, 11 Nov 2019 03:42:45 GMT

I have tried dozens of times on my WiFi for that reason and recently tested it on someone else’s router just to see if the issue was with our WiFi. I was able to confirm that the problem is with the Arlo device, not the WiFi.

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

JessicaP — Mon, 11 Nov 2019 16:14:58 GMT

If you're still experiencing problems with your Arlo Baby not connecting to your WiFi, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

TomMac — Mon, 11 Nov 2019 17:07:54 GMT

As a side note... re becomes unresponsive until I power cycle by letting the battery die.

There is a switch under the feet to turn off battery..no need to drain it

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

Preasured — Wed, 18 Dec 2019 06:53:21 GMT

Hi Jessica, I attempted to submit an email via the link you sent but received the following notification: "Something went wrong, please contact the support team." I am not within the 90-day window and can't find the live chat feature via the link you sent (the window sometimes shows the email function and other times shows the live chat function -- I can't get them to appear reliably). All that to say, I would love to contact your support team but am at a little bit of a loss for how to do that when the main option isn't functional.

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

JessicaP — Wed, 18 Dec 2019 16:04:24 GMT

Let me reach out to you via private message to gather some information from you.

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

bawden — Mon, 23 Dec 2019 06:58:27 GMT

I am having this exact same issue. My Arlo baby lost connection. When I try to reconnect, I get to the chime, but the Arlo never gets out of the sink cycle or connect to Wi-Fi. I need a baby monitor working ASAP. Please help I have tried all of the things suggested below, and appear to be having the same problem as the people who can't connect. I have tried this on two different networks at two different homes.

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

JessicaP — Mon, 23 Dec 2019 16:53:38 GMT

Hi bawden,

Make sure you type your network SSID and password correctly (both are case-sensitive). Also try power cycling to see if that helps, which you can read here to learn how to power cycle: How do I power cycle my Arlo Baby camera?

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

bawden — Mon, 23 Dec 2019 19:02:46 GMT

I am confident that the network and password are being entered correctly. My network recognizes the Arlo Baby as having "joined" the network. It just never connects. I've had this Arlo Baby since March and it has been working great until it lost connection to the network on Saturday night. I've tested it on two other networks (a neighbor and my office) and get the same result.

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

JessicaP — Mon, 23 Dec 2019 23:18:06 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

skim7x — Sat, 28 Dec 2019 20:18:38 GMT

Yup... Same exact problem. After my Aelo Baby worked for about 2 years, it suddenly stopped connecting to WiFi. I have contacted Arlo customer support and spoke to a customer service/technical support specialist that was barely understandable due to their accent. They said it wasn't connecting because I already have 5 cameras connected to the base. They don't understand that I have had the base with 5 cameras and the arlo baby working for a his 2 years and this is a new problem. I even made a separate account for the Arlo Baby and it still does not connect. Does anyone have a solution to this issue yet??

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

JessicaP — Mon, 30 Dec 2019 17:45:02 GMT

Hey skim7x,

You mentioned you contacted our support team regarding the problem you're experiencing. Let me reach out to you via private message to gather more information from you.

Re: Arlo Baby stuck in sync mode and won’t connect to wifi

skim7x — Mon, 30 Dec 2019 20:49:53 GMT

DM sent, thank you.