topic Re: Arlo Baby on Same Network? in Arlo Baby

Arlo Baby on Same Network?

Danot7 — Fri, 04 Aug 2017 21:59:51 GMT

My brand new $399 AUD Arlo Baby is painfully slow.

It is connected to the same WiFi as my iPhone, yet the home icon does not show.

It actually seems to work better if I turn the WiFi on my phone OFF...

Re: Arlo Baby on Same Network?

TomMac — Fri, 04 Aug 2017 22:29:55 GMT

I would do a reset of the Baby and resync it again.

Re: Arlo Baby on Same Network?

Danot7 — Fri, 04 Aug 2017 22:33:03 GMT

I've had 4 goes at it.
Could it be a setting with the router?

Re: Arlo Baby on Same Network?

TomMac — Sat, 05 Aug 2017 00:48:20 GMT

Not the router, but a good possibility if your data thru-put is low... these cams can peak at >1.5Mbs.

Re: Arlo Baby on Same Network?

Danot7 — Sat, 05 Aug 2017 00:59:27 GMT

How do i change it? It'll have to return it I think.

Re: Arlo Baby on Same Network?

TomMac — Sat, 05 Aug 2017 12:16:09 GMT

run a speed test.... http://www.speedtest.net/

it will tell you how fast your data is

Re: Arlo Baby on Same Network?

Danot7 — Sat, 05 Aug 2017 21:37:56 GMT

Ping: 20ms
Download: 17.44mbps
Upload: 1..25mbps

Re: Arlo Baby on Same Network?

Streak2 — Sun, 06 Aug 2017 01:59:48 GMT

If things on your phone work better with wifi off ie. using data only, then there is a problem with your wifi at the location where you are trying to use it. This would have nothig to do with the Arlo baby. Have you tried doing a speedtest by plugging a computer directly into your router using an ethernet cable?

What is the wifi signal strength in the room and the same position where the camera is located. Hold your phone nearby and redo the speedtest.

I assume you're doing the reset correctly?

https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

Re: Arlo Baby on Same Network?

Danot7 — Sun, 06 Aug 2017 06:45:23 GMT

Speed test was in the same spot as camera...
Yes reset correctly.

Re: Arlo Baby on Same Network?

Streak2 — Sun, 06 Aug 2017 19:20:29 GMT

And what's the speedtest result when a computer is plugged directly into your internet router?

Re: Arlo Baby on Same Network?

JamesC — Wed, 09 Aug 2017 23:24:59 GMT

A new Arlo Baby firmware was just released. Make sure your Arlo Baby is up to date on the latest firmware and test again to see if you are still experiencing the same behavior.

Release Notes – Arlo Baby 1.8.0.31_13810 – 9th August 2017

JamesC