topic Arlo app freezes when using Arlo Baby microphone. Then when logging back on, camera is offline? in Arlo Baby

Arlo app freezes when using Arlo Baby microphone. Then when logging back on, camera is offline?

markyoung99 — Tue, 19 Nov 2019 22:00:11 GMT

Hi

We have the arlo baby cam when using the microphone To speak the app freezes and you have to close out of the app. When you log back in the camera is off line ? Every since iOS 13 the app has had so many issues this being the worst one !

Re: Cam freezes When using microphone

markyoung99 — Mon, 18 Nov 2019 10:35:43 GMT

Just to clarify

recently ; if you use the microphone through the app or through Apple home kit the camera freezes for several minutes
You get that message stating your camera is off line in the arlo app and the feed restart eventually

Not very good when you need check on your child

Re: Cam freezes When using microphone

JessicaP — Tue, 19 Nov 2019 22:01:07 GMT

Hi markyoung99,

Have you tried power cycling your Arlo Baby to see if that helps? You can read here to learn how to power cycle: How do I power cycle my Arlo Baby camera?