topic Re: Your device is not connected in Arlo Baby

Arlo Baby keeps saying "Your device is not connected" multiple times a day

Katiehotdog — Mon, 07 Oct 2019 18:52:23 GMT

Since about two weeks before the new app was released my Arlo Baby will regularly say “Your device is not connected.” This is happening multiple times a day. Please help! Also please note that no other WiFi-connected devices in our home are having issues.

Re: Your device is not connected

StephenB — Sat, 05 Oct 2019 23:17:40 GMT

@Katiehotdog wrote:
Since about two weeks before the new app was released my Arlo Baby will regularly say “Your device is not connected.”

This is every single time? Have you done anything to troubleshoot it?

Is the camera LED solid blue when this happens? If not, what color is it (and is it blinking)? LED status is on page 11 here: https://www.arlo.com/it/images/Documents/ArloBaby/arlo_baby_um.pdf

Re: Your device is not connected

Katiehotdog — Thu, 24 Oct 2019 18:21:40 GMT

Hi Stephen B,
When this happens the light is turned off. I have tried rebooting the device (using the power switch on the bottom); when I turn it back on the light is solid amber, followed by blinking blue then it shuts off after about 5 seconds. Please advise!

Re: Your device is not connected

JessicaP — Fri, 25 Oct 2019 16:05:36 GMT

Hey Katiedog,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.