topic Re: Arlo Baby won't connect on Android/iOS/PC. Stuck on 'discovering device'. Tried factory reset. in Arlo Baby

Arlo Baby won't connect on Android/iOS/PC. Stuck on 'discovering device'. Tried factory reset.

Trypios — Tue, 17 Sep 2019 17:04:27 GMT

No matter what I try, the Arlo baby will not connect:

Tried pairing using Android phone, iPhone and PC browser. Most of the times it will not read the QR code and if it finally does the chime, it gets stuck on 'discovering device' until failure. Countless times I tried power cycling, factory resetting, restarting router and restarting the device I'm using to pair it. Nothing works. It's a double story house and I'm using an Access Point for the baby room, since the router is out of range. It won't work on AP but not on main router either...

All trials connecting to the same wifi of course

Re: Arlo Baby won't connect on Android/iOS/PC. Stuck on 'discovering device'. Tried factory reset.

Veronicak — Tue, 17 Sep 2019 17:04:41 GMT

I experienced the exact same issue, on both iOS and Android devices.

Re: Arlo Baby won't connect on Android/iOS/PC. Stuck on 'discovering device'. Tried factory reset.

Trypios — Tue, 17 Sep 2019 17:04:52 GMT

Did you find a solution?

Re: Arlo Baby won't connect on Android/iOS/PC. Stuck on 'discovering device'. Tried factory reset.

JessicaP — Tue, 17 Sep 2019 17:05:19 GMT

Hi Trypios and Veronicak,

If you're having problems where your Arlo Baby is not connecting or getting discovered even after doing a factory reset, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Arlo Baby won't connect on Android/iOS/PC. Stuck on 'discovering device'. Tried factory reset.

markprior — Wed, 18 Sep 2019 20:25:08 GMT

As so many have mentioned my camera randomly stopped working, factory reset and removed device no wont connect on either IOS or android. Another in the long line of pathetic disruptive updates