topic Arlo Baby Can't adjust Motion & Sound within (Devices) Settings in Arlo Baby

Arlo Baby Can't adjust Motion & Sound within (Devices) Settings

Kv100818 — Wed, 11 Sep 2019 16:56:09 GMT

Is anyone else having trouble adjusting sound levels in the monitoring menu with the updated app? I can adjust
Motion but not sound ...

Re: Arlo baby sound alert adjustment

ShayneS — Tue, 10 Sep 2019 22:56:10 GMT

Hi @Kv100818

Can you provide a little more detail regarding the issue you are experiencing & the process you are going through?

Re: Arlo baby sound alert adjustment

Kv100818 — Tue, 10 Sep 2019 23:35:36 GMT

I have a scheduled monitoring to start each evening. Under motion and sound settings, In audio triggered alerts I cannot adjust the sound level. It is set to 0 and can’t be changed. If I touch it too many times, it grays out. I’ve updated iOS, updated the app, turned phone off and it still happens.

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On Sep 10, 2019, at 6:56 PM, Arlo community <community-no-reply@arlo.com> wrote:

Hi Kv100818,

ShayneS (Arlo Moderator) mentioned you in a post! Join the conversation below:

Re: Arlo baby sound alert adjustment

Hi @Kv100818

Can you provide a little more detail regarding the issue you are experiencing & the process you are going through?

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Re: Arlo baby sound alert adjustment

Lillisch — Wed, 11 Sep 2019 00:59:15 GMT

I am having the same issues. It seems like Arlo does not have a good QA process. I have always had issues with major updates.

Re: Arlo baby sound alert adjustment

ShayneS — Wed, 11 Sep 2019 02:34:32 GMT

@Kv100818

@Lillisch

Do you happen to be running iOS 13 by chance?

Re: Arlo baby sound alert adjustment

Lillisch — Wed, 11 Sep 2019 03:38:31 GMT

12.4.1

Re: Arlo baby sound alert adjustment

Kv100818 — Wed, 11 Sep 2019 11:11:17 GMT

12.4.1 iOS

Re: Arlo Baby Can't adjust Motion & Sound within (Devices) Settings

ShayneS — Thu, 19 Sep 2019 21:24:50 GMT

Arlo Mobile app version 2.9 is now available for iOS supporting iOS13 and resolving the issue with the audio triggered alerts stuck at 0. Please make sure you have the latest version of the mobile app downloaded from the app store.

For more information you can take a look at the release notes below:

Arlo iOS App - 2.9 - 19th September 2019 <https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-iOS-App-2-9-19th-September-2019/td-p/1726671