topic Re: Gap in sensor history - Arlo Baby in Arlo Baby

Gap in sensor history - Arlo Baby

wgodfrey — Wed, 04 Sep 2019 13:59:25 GMT

We have occasional gaps in the sensor history. Please see the attached image. It seems that the camera overheats, resets, and is unavailable for 2-4 hours. Is this a defect? Software problem? We've had the monitory now for about 5 days and this has occured at least 3 times.

Re: Gap in sensor history - Arlo Baby

TomMac — Wed, 04 Sep 2019 14:18:18 GMT

What makes u think it's overheating? The Baby normally runs warm but not overly hot to touch.

Or is it possible the Baby is loosing wifi for a short time...

Re: Gap in sensor history - Arlo Baby

wgodfrey — Wed, 04 Sep 2019 22:54:35 GMT

Hi @TomMac, thanks for the reply. If you look at the image you'll see that there is an artificial extremely high temperature and humidity level when this occurs. It is not a WiFi issue as losing WiFi would not result in artificially high temperature and humidity.

Any other thoughts?

Re: Gap in sensor history - Arlo Baby

TomMac — Thu, 05 Sep 2019 00:41:28 GMT

You could try a full reset and or a recalibration of the sensor...

https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

And if NG, return for a new one or contact Arlo support re warranty

Re: Gap in sensor history - Arlo Baby

silvinnio — Wed, 25 Sep 2019 17:43:41 GMT

Hi,

I have exactly the same problem with my Arlo Baby. See attached.

Should be something related to the last firmware update because 1 year I had no problems with the camera.

I have no more warranty.

How can I fix this?

Re: Gap in sensor history - Arlo Baby

ShayneS — Fri, 27 Sep 2019 17:45:51 GMT

Hi @silvinnio

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support