topic Re: Arlo Baby firmware update keeps failing!!! in Arlo Baby

Arlo Baby firmware update keeps failing!!!

harlopeng — Mon, 19 Aug 2019 17:14:29 GMT

Arlo Baby Monitor

The firmware update 1.9.9.0_808 released in June 2019 CANNOT be updated.

I've tried more than 50 times, even with reboot, log on from app and from web application.

Very frustrating, without the update people with access cannot see the baby status which has been so painful with all those complaints from family members.

Please solve!

Re: Arlo Baby firmware update keeps failing!!!

JessicaP — Tue, 20 Aug 2019 15:55:47 GMT

Hey harlopeng,

Have you tried manually installing the firmware to see if that helps? You can read here to learn how to update the firmware manually: How do I update my Arlo firmware manually?

Re: Arlo Baby firmware update keeps failing!!!

harlopeng — Wed, 21 Aug 2019 21:19:46 GMT

Tried that dozen times, didn't work.

Re: Arlo Baby firmware update keeps failing!!!

JessicaP — Thu, 22 Aug 2019 17:30:07 GMT

I would suggest to contact the Support Team to further investigate this issue. You'll find several ways to contact support in the provided link.