topic Re: Device/app constantly going offline. Tried resetting unit and app. Shows "connectivity prob in Arlo Baby

Device/app constantly going offline. Tried resetting unit and app. Shows "connectivity problem."

Colemoore — Wed, 24 Jul 2019 19:57:56 GMT

I have tried everything. Reset the unit. Rest the app. Internet is good and has good signal. If you stay connected more than 2 hours the unit says “connectivity problem”. I need this resolved ASAP as we obviously need this through the night. Unacceptable for such an expensive unit.

Re: Device/app constantly going offline. Tried resetting unit and app. Shows "connectivity problem."

TomMac — Wed, 24 Jul 2019 19:58:07 GMT

Have you tried and moving the camera a small amount to a new location ( a foot ot two ).

If NG, contact Arlo support re warranty issue

Re: Device/app constantly going offline. Tried resetting unit and app. Shows "connectivity prob

Colemoore — Thu, 25 Jul 2019 02:04:29 GMT

Same. I moved it into every single room in my house and it still does it.

Re: Device/app constantly going offline. Tried resetting unit and app. Shows "connectivity prob

JessicaP — Thu, 25 Jul 2019 16:18:09 GMT

Hi Colemoore,

As TomMac mentioned, if you're still experiencing the issue, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.