topic Re: Absolute garbage in Arlo Baby

Arlo Baby Is Not Functioning Properly

markprior — Fri, 05 Jul 2019 17:04:03 GMT

So abandoned the use of this as a baby monitor due to the pixelation problem and the atrocious support from arlo, decided I would setup at home while I'm on holiday, changed video mode from 480-720 and has been connecting for the last 8 hours. No restart option, tried all consoles & camera just says its busy and I have to wait. Away from home so cant reset, how on earth do you pass this rubbish off as either monitors or security.

My support cases have been forgotten about and after care from arlo is a joke. Do something more useful with your money like shred it rather than buy an arlo product is my advice.

£30 fredi cam hands down has outperformed this in reliability and quality.

Arlo Baby Is Not Functioning Properly

markprior — Fri, 05 Jul 2019 17:04:16 GMT

Once more no response from arlo.. silence speaks volumes

Re: Absolute garbage

ShayneS — Fri, 05 Jul 2019 17:09:14 GMT

Hi @markprior

Do you still have this arlo Baby, so we can try and remedy the issue?

What exactly is the issue with the camera? You mention it is stuck displaying a busy message?

Re: Absolute garbage

markprior — Fri, 05 Jul 2019 17:22:12 GMT

Current issue is that I am now away from home and when changing the resolution the camera says busy or connecting, sensors are still working but no picture.

Re: Absolute garbage

ShayneS — Fri, 05 Jul 2019 17:38:25 GMT

Hi @markprior

If you would like to try it, You do have the option to remotely restart the camera.

To do this you will have to perform the following - Settings > My devices > Select The Baby > Restart

Re: Absolute garbage

markprior — Fri, 05 Jul 2019 17:59:48 GMT

Thanks have tried this and get "your camera is busy and you must wait until it has completed operation" or something along those lines when doing on pc, phone app just says failed or is just greyed out

Re: Absolute garbage

ShayneS — Fri, 05 Jul 2019 18:06:59 GMT

Hi @markprior

I apologize for the inconvenience, We may need to pull the plug on the camera to help reboot it. I know you are remote as of now & I personally wish there was another way as well. I will be here to assist you when you are able to physically reboot the device.

Re: Absolute garbage

markprior — Fri, 05 Jul 2019 18:14:34 GMT

Thanks for the response but I think first thing I will do when I return is throw it in the bin, its not reliable and the picture on live feed is beyond rubbish.