topic Re: Arlo baby motion/sound notifications not sending in Arlo Baby

Arlo baby motion/sound notifications not sending

chandni2p — Thu, 27 Jun 2019 10:31:26 GMT

My Arlo baby has stopped sending notifications to my iPhone, they come through on my husbands phone but not mine, my notifications are on for the arlo app so i’m not sure why this is happening, i switched my phone on/off, the app, the notifications tab but still nothing? Anyone have any ideas or had this happen?

Re: Arlo baby motion/sound notifications not sending

ShayneS — Fri, 28 Jun 2019 18:42:14 GMT

Hi @chandni2p

Have you tried to remove & reinstall the Arlo mobile app? What version of the Arlo app are you using? the latest version is 2.7.10. Also, what firmware version is the Arlo baby using & what OS is your iphone running?

Re: Arlo baby motion/sound notifications not sending

chandni2p — Fri, 28 Jun 2019 19:29:06 GMT

Hi, yes i spent 2hrs on the phone to support with no resolution, i deleted app, switched phone on/off four times! I have an iPhone Xr, notifications are allowed, 2 other phones are receiving notifications most of the time but not all and 2 phones not getting any at all! Iphones are updated, app version is the newest. I’m not sure what firmware or how i would check this. Im all out of ideas!

Re: Arlo baby motion/sound notifications not sending

ShayneS — Fri, 28 Jun 2019 20:41:52 GMT

To check the OS version on your iphones with the issue, go to Settings >General > About > (Software version).

To check the firmware on your Arlo baby, go to Settings > My Devices > Select Arlo Baby cam > Device Info.

Re: Arlo baby motion/sound notifications not sending

Lf682 — Fri, 19 Jul 2019 04:27:19 GMT

I have the exact same problem , same phone and most updated arlo baby. It was working and then just stopped

Re: Arlo baby motion/sound notifications not sending

ShayneS — Fri, 19 Jul 2019 15:50:33 GMT

Hi @Lf682

Have you deleted the Arlo app > Re-Download/update to the latest Arlo IOS App 2.7.12 and test the notifications again?

Re: Arlo baby motion/sound notifications not sending

chandni2p — Tue, 23 Jul 2019 11:18:45 GMT

Yep did all that, the only thing that worked was me deleting the camera and re-adding, although again some days it sends me notifications and some days it doesn’t!! So frustrating! This is actually the worst monitor ever to be made. For the purpose its been built its an atrocity!

Re: Arlo baby motion/sound notifications not sending

Charbear9 — Thu, 01 Aug 2019 03:16:24 GMT

Mine is doing the same thing. It just stopped this weekend. I have an XS. Has anyone figured out how to get it to work again?

Re: Arlo baby motion/sound notifications not sending

ShayneS — Thu, 01 Aug 2019 17:50:42 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo baby motion/sound notifications not sending

MrPassey — Fri, 01 Nov 2019 07:35:46 GMT

Moderator, contact with support was already confirmed (see ‎2019-06-28 12:29 PM)