topic Re: Turn off arlo baby in apple home kit in Arlo Baby

Turn off arlo baby in apple home kit

Indodad — Wed, 12 Jun 2019 16:13:12 GMT

I just bought arlo baby and using it on arlo app and apple home kit.

I have an issue with turning off the live feed in apple home kit. I have turn off the device from the arlo app, but when I open my apple home kit app, the cam still live. How do I turn it off besides turning off the power.

My arlo baby is currently on firmware 1.9.3.0_791 and using ios 12.3.1

Re: Turn off arlo baby in apple home kit

ShayneS — Fri, 14 Jun 2019 15:55:01 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Turn off arlo baby in apple home kit

Indodad — Sat, 15 Jun 2019 04:38:21 GMT

No luck on getting in touch with them, I have been in a queue for "live chat" for an hour or so and it still displayed as 'Please hold while we connect you to an agent.' They don't have an email too in their support page.

Re: Turn off arlo baby in apple home kit

jguerdat — Sat, 15 Jun 2019 12:33:50 GMT

No email but there are phone numbers.