topic Re: Disconnects and signs out of app in Arlo Baby

Disconnects and signs out of app

mnsloniker — Sat, 04 May 2019 05:44:38 GMT

Several times the monitor will not be available or disconnect which will then sign us out of the app. We need the monitor to be on the entire night 😕

Re: Disconnects and signs out of app

ShayneS — Mon, 06 May 2019 20:35:52 GMT

Have you made sure the camera is on the latest firmware version? What troubleshooting steps have you performed so far?

Re: Disconnects and signs out of app

Gabanda — Thu, 09 May 2019 17:31:01 GMT

I am having the same issue. I have to reopen the app several times during the night because the camera disconnected and the app closed itself. This is a major safety issue. Could you please help with that?

I have the Baby Arlo Camera.

Re: Disconnects and signs out of app

ShayneS — Thu, 09 May 2019 17:41:46 GMT

Hi @Gabanda

What version of the Arlo App are you using? What troubleshooting steps have you performed so far?

Re: Disconnects and signs out of app

Gabanda — Sat, 11 May 2019 20:06:34 GMT

Hi,

This is the version of the app: 2.7.9_25600

The firmware of the camera is 1.9.3.0_791

I tried to factory reset the camera multiple times. I am still having issue. The app can't connect to the camera randomly.

This is extremely annoying and I am very unhappy with this product. I bought this camera for safety reasons for my baby and I cannot trust it.