topic Arlo Baby Disconnection issues in Arlo Baby

Arlo Baby Disconnection issues

thisjustinn — Fri, 21 Jul 2017 20:20:27 GMT

So I am on my second Arlo Baby camera. First one it would intermittently show either "the camera is disconnected to the internet please try again later" or "Unable to play. Please try again." So I reported this to customer support and through many back and forth email, they wrote it up as a possible hardware issue and sent me a new Arlo Baby camera. The second camera came, started working "decent", meaning much less disconnection issues, however they still happened, which is unacceptable in the middle of the night not knowing that your camera has just turned off completely. I upgraded my internet as well to 4x what my download and upload speeds were with the first camera.

My questions are:

Is anybody else having the same issues and how did you or Netgear resolve these issues?

I am thinking of putting a wifi extender in the baby room. Which is about 15 feet away from the router with 1 wall and 1 doorway of interference. Has anybody tried this out to see if it would help?

Thanks in advance

Re: Arlo Baby Disconnection issues

jguerdat — Fri, 21 Jul 2017 23:30:30 GMT

The extender could definitely help. WiFi signal strength and quality can make a huge difference. Don't forget that the extender needs to also have a good connection so maybe position it sorta like halfway between the router and camera. Some experimentation may be needed to get the best signal to both the router and the camera.

Re: Arlo Baby Disconnection issues

thisjustinn — Sat, 22 Jul 2017 00:13:17 GMT

Thanks for the reply. Any opinion on a wifi extender?

Re: Arlo Baby Disconnection issues

jguerdat — Sat, 22 Jul 2017 12:51:37 GMT

Not really - any newer extender should be fine.

Re: Arlo Baby Disconnection issues

JamesC — Mon, 24 Jul 2017 15:47:22 GMT

thisjustinn,

When you experience this issue. What is the LED behavior on the Arlo Baby? It sounds like this could be an issue with poor connection due to interference or range, which could be helped with the WiFi extender solution mentioned above.

For more troubleshooting tips on disconnection issues, take a look here: Arlo Support My Arlo Baby has a poor WiFi connection and the LED is blinking purple; what do I do?

JamesC