topic Re: I do not receive notifications Samsung Galaxy S8+ Android versie 9 in Arlo Baby

I do not receive notifications Samsung Galaxy S8+ Android versie 9

Anya213 — Wed, 03 Apr 2019 16:47:12 GMT

Re: I do not receive notifications Samsung Galaxy S8+ Android versie 9

JehovasFitness — Wed, 03 Apr 2019 18:59:35 GMT

as of last night ,none of my Pro 1s or 2s are sending notifications to my Galaxy

Re: I do not receive notifications Samsung Galaxy S8+ Android versie 9

ShayneS — Fri, 05 Apr 2019 16:11:59 GMT

Have you tried rebooting your base station & test again? What version of the Arlo Mobile App are you currently running?

Re: I do not receive notifications Samsung Galaxy S8+ Android versie 9

Anya213 — Fri, 05 Apr 2019 16:36:56 GMT

Hi Shayne

Yes I have tried rebooting.

And starting again.

I am from the netherlands and I receive updates from Google play. I have the latest version:

2019-04-02 update

• Update to continue receiving push notifications (on Android 5.0 and higher).

• Fixed an issue where Modes were not appearing for some users.

• Multiple improvements for Arlo Ultra : 4K image quality improved when streaming locally. Tap once to initiate 2-way talk during live stream. And numerous smaller adjustments to make it easier to set up your Ultra cameras.

• Several other bug fixes and stability improvements.

Gr. Anya

Re: I do not receive notifications Samsung Galaxy S8+ Android versie 9

ShayneS — Fri, 05 Apr 2019 17:02:07 GMT

Hi @Anya213

Are you a granted access user or the Admin?

Re: I do not receive notifications Samsung Galaxy S8+ Android versie 9

Anya213 — Fri, 05 Apr 2019 17:05:50 GMT

a granted access

Re: I do not receive notifications Samsung Galaxy S8+ Android versie 9

ShayneS — Fri, 05 Apr 2019 17:17:03 GMT

@Anya213

Have you tried to remove & re-add your account as a granted access user?

Re: I do not receive notifications Samsung Galaxy S8+ Android versie 9

Anya213 — Fri, 05 Apr 2019 17:25:48 GMT

Yes

Re: I do not receive notifications Samsung Galaxy S8+ Android versie 9

Anya213 — Fri, 05 Apr 2019 17:51:18 GMT

Re: I do not receive notifications Samsung Galaxy S8+ Android versie 9

ShayneS — Fri, 05 Apr 2019 18:14:56 GMT

@Anya213

Can you PM me the admin account email that was registered when the system was first setup. I will create a case for the account holder regarding the granted access issue.