topic Arlo Baby Camera not loading on local WIFI in Arlo Baby

Arlo Baby Camera not loading on local WIFI

bondibro — Fri, 29 Mar 2019 01:08:44 GMT

As stated in subject, camera is not loading video feed on local wifi, however working fine on LTE. This was working all fine a few days ago and since then has randomly stopped working. I am located in Australia and using TPG as my SP. I have tried changing DNS settings to Cloudflare too and that does not resolve the problem. Seems this was an issue last year in this ticket - https://community.arlo.com/t5/Arlo-Stories/Arlo-App-Login-issue/m-p/1580463 Need help to get this resolved as this renders the camera useless in this setting.

Re: Arlo Baby Camera not loading on local WIFI

ShayneS — Fri, 29 Mar 2019 17:36:34 GMT

Hi @bondibro

Have you tried to reboot your modem router & Arlo baby? what troubleshooting steps have you tried so far?

Re: Arlo Baby Camera not loading on local WIFI

bondibro — Fri, 29 Mar 2019 20:01:30 GMT

I've tried restarting the router and upgrading the firmware. I have also tried ISP DNS and Cloudflare. Any other suggestions?

Re: Arlo Baby Camera not loading on local WIFI

ShayneS — Fri, 29 Mar 2019 20:41:26 GMT

@bondibro

Is there any chance you can test the camera on another network? It seems like something silently changed within your home network.

Re: Arlo Baby Camera not loading on local WIFI

bondibro — Fri, 29 Mar 2019 21:04:22 GMT

Nothing has changed on my home wifi in the past few days and this works flawlessly via LTE. The issue I am having has been described by many others in the attached thread I linked in the OP

Re: Arlo Baby Camera not loading on local WIFI

ShayneS — Mon, 01 Apr 2019 18:18:37 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support