topic Re: Arlo Baby - Talk function - Camera speaker issue in Arlo Baby

Arlo Baby - Talk function - Camera speaker issue

afireinside86 — Sun, 24 Mar 2019 03:09:57 GMT

Camera Model: Arlo Baby
Firmware: 1.8.6.2_22781
Connected Device: Samsung Galaxy Note9
OS: Android 9

Error:
Audio through Camera speaker is extremely quiet when using Mic Talk feature via Arlo app on my connected device.

Process:
1. In app, tapped the microphone icon on bottom of video display.
2. Held green button that says "hold button & speak".
3. Talked into the mic on my connected device.
4. Audio output on camera speaker is extremely faint.

Troubleshooting:
- confirmed solid connection on Wi-Fi
- camera speaker is at max volume via Arlo app setting
- microphone permissions are allowed on Arlo app on connected device
- this functionality works fine using the Arlo app on an iPhone 7+ which is running iOS 12.1.4 and Arlo app 2.7.5.

Please advise and thank you for your help.

Re: Arlo Baby - Talk function - Camera speaker issue

TomMac — Sun, 24 Mar 2019 12:49:38 GMT

Test it via FireFox on computer to see if it is the Arlo system or Phone issue

Re: Arlo Baby - Talk function - Camera speaker issue

afireinside86 — Sun, 24 Mar 2019 14:06:18 GMT

Thanks TomMac. Functionality works with Firefox. Please note in my Troubleshooting section of the original part that this does work with an iPhone 7+.

Re: Arlo Baby - Talk function - Camera speaker issue

TomMac — Sun, 24 Mar 2019 14:14:38 GMT

@afireinside86 wrote:
Thanks TomMac. Functionality works with Firefox. Please note in my Troubleshooting section of the original part that this does work with an iPhone 7+.

Thanks, was thinking it was the Iphone... Running an S7 with os 8x and no issues

I'd try and contact Arlo and file a report. https://www.arlo.com/en-us/support/contact.aspx

( as a PS, some other phones have issues too, if able I would try an external mic or BT device, make sure "privacy" mode is off in phone settings as sometimes that can effect ( lowers audio, if it has one )

Re: Arlo Baby - Talk function - Camera speaker issue

afireinside86 — Sun, 24 Mar 2019 14:29:27 GMT

Appreciate the suggestion. However, I did a little more Troubleshooting this morning and located all the mics on my Note9. If I speak into the mic on the TOP RIGHT EDGE of the phone, audio is loud and clear from the Arlo Baby speaker. Thanks for the help! Hope this helps others!