topic Re: ARLO BABY with FRENCH APPLICATION = PROBLEM in Arlo Baby

ARLO BABY with FRENCH APPLICATION = PROBLEM

Guardio — Tue, 18 Jul 2017 22:03:05 GMT

Hello. My name is Jerome and I live in France. I just bought a camera ARLO BABY that I bought on ebay.es.
This product is currently NOT sold in Europe (if I'm not mistaken), and I try to connect it with the official application ARLO of APPSTORE FR. Everything is recognized, including the QR CODE but in the end it does not sync with my iPhone 7 (and my macbook). I did a hard reset of the camera, and uninstalled and re-installed the application. But nothing does. Do you know if this camera only works with a US application? Problem on this screen...wainting...without connectionproblem on the screen "détection de votre appareil, veuillez patienter..."ARLO BABY detected in FR Application 
Thank you in advance.

Re: ARLO BABY with FRENCH APPLICATION = PROBLEM

JamesC — Wed, 19 Jul 2017 14:51:36 GMT

Guardio,

What error message do you receive when attempting to sync? Also be sure that your mobile device is connected to the same SSID that you are using for your Arlo Baby.

It could be that the device is still claimed on the original owners account, in which case you would receive an error indicating this when trying to claim. Was this device used from ebay or new in box?

JamesC

Re: ARLO BABY with FRENCH APPLICATION = PROBLEM

Guardio — Fri, 21 Jul 2017 06:55:28 GMT

Hello. The camera is new, never used. I am well connected on the WIFI network, and it is the same network as my iphone. I tested my Wifi AC, and a Wifi N : even problematic. The whole procedure is respected, and I reset the camera 5 times. At the end of the procedure, this displays "error" with a red cross. Are you sure that ARLO BABY is compatible with the French application?

Re: ARLO BABY with FRENCH APPLICATION = PROBLEM

JamesC — Fri, 21 Jul 2017 15:40:17 GMT

Guardio,

I will reach out to you in a private message to gather more information on this issue.

JamesC