topic Re: Arlo Baby - stops working during the night - no audio alert in Arlo Baby

Arlo Baby - Stops Working During The Night - No Audio Alert

karltnz — Tue, 08 Jan 2019 23:42:53 GMT

I have massive concerns for this Arlo Baby device to be used as a reliable baby monitor.

I find as often as sometimes three times a day that when i go to look at my iPad that the video has stopped streaming live.

The iPad lock screen is turned off, the App remains open, yet for some reason its stopped streaming live and I have to hit the play button to reconnect. This means I havent heard anything on Audio if there was a problem and the App hasent alerted me or any noise that something is wrong and it isnt playing.

I am feeling frustrated and feel let down by Arlo, this is not a safe way to monitor my child. My Motorola baby monitor does a loud beeping sound if the camera has disconnected for any reason and will always automatically reconnect when it can.

I have tried this on different WiFi networks and devices, it just seems poor design with the App.

Re: Arlo Baby - stops working during the night - no audio alert

ShayneS — Tue, 08 Jan 2019 23:43:41 GMT

Have you tried to reboot the camera & test again? you can also try and remove the camera from the device settings and re add it.

Re: Arlo Baby - stops working during the night - no audio alert

karltnz — Wed, 09 Jan 2019 08:33:20 GMT

yes i have removed the feet to power off and back on (reboot).

i have also removed from app and re added, i have done this multiple times.

these do not make any difference.

Re: Arlo Baby - stops working during the night - no audio alert

FredrikAskim — Wed, 13 Feb 2019 19:49:34 GMT

Its a joke! My have also stopped working. Tried everything. Paid a lot of money on this. What r u guys at Arlo do?

Re: Arlo Baby - stops working during the night - no audio alert

ShayneS — Wed, 13 Feb 2019 21:08:08 GMT

@FredrikAskim

What troubleshooting steps have you previously performed?

Re: Arlo Baby - stops working during the night - no audio alert

FredrikAskim — Wed, 13 Feb 2019 22:30:19 GMT

Everything you wright in your support. Also tried things people in the forum says. But I followed all the instructions. Nothing works! Even changed router and back to the one I had beford.

Re: Arlo Baby - stops working during the night - no audio alert

ShayneS — Wed, 13 Feb 2019 23:03:04 GMT

@FredrikAskim

Have you previously tried contacting customer support regarding this issue?