topic Re: Cannot view live feed in Arlo Baby

Cannot View Live Feed On Arlo Baby

Y24sad — Wed, 24 Oct 2018 21:51:08 GMT

Hi my mobile states Device not connected can’t view live feed on my mobile whilst away from home. My wife’s mobile is treating video whilst connected to wifi

Cannot View Live Feed On Arlo Baby

STuriano — Wed, 24 Oct 2018 21:51:34 GMT

I am having the same issue. When I am home and on the same WiFi, it works, but when I am out of the house, the live stream says “connecting” and never actually connects. It does record. My other camera does connect for live viewing, so this issue is specific to my Arlo Baby camera and started happening after the recent update.

Re: Cannot view live feed

ShayneS — Wed, 24 Oct 2018 22:04:35 GMT

Y24sad, STuriano

What device are you using to view the Arlo Baby away from home? Have you tried to reboot the Arlo Baby and test again?

Re: Cannot view live feed

ShayneS — Thu, 25 Oct 2018 15:16:45 GMT

Y24sad,

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Cannot view live feed

CountryRider — Fri, 08 Feb 2019 18:55:35 GMT

Is this fixed yet. I cannot view my arlo baby on LTE

Re: Cannot view live feed

ShayneS — Fri, 08 Feb 2019 19:01:10 GMT

Hi @CountryRider

What Phone/Model/OS are you using? Have you made sure your phone and Baby Camera is up to date on the latest firmware? Is this issue reoccurring or has it just started?

Re: Cannot view live feed

CountryRider — Fri, 08 Feb 2019 19:17:14 GMT

iPhone 8+
All software and firmware up to date
Updated the firmware on arlo baby this week and the app is up to date

Re: Cannot view live feed

ShayneS — Fri, 08 Feb 2019 19:40:38 GMT

Do you have IOS 12.1.4 installed on your iphone?

Re: Cannot view live feed

CountryRider — Fri, 08 Feb 2019 20:59:12 GMT

Yes. 12.1.4

Re: Cannot view live feed

ShayneS — Fri, 08 Feb 2019 21:55:11 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support