topic Arlo Baby Dropping Connection in Arlo Baby

Arlo Baby Dropping Connection

wcox — Thu, 07 Feb 2019 17:47:22 GMT

My Arlo Baby cam drop connection all the time. I have it on a good wifi signal area. The info of the cam is: HW Version = 6 | Firmware = 1.8.6.2_22781

This is unacceptable for a baby monitor camera.

Please help. Thanks!

Re: Arlo Baby dropping connection

ShayneS — Thu, 07 Feb 2019 17:48:44 GMT

@wcox

Have you tried rebooting the Arlo Baby and testing again? You can also try and remove the device from your settings/re-add it.

Re: Arlo Baby dropping connection

wcox — Thu, 14 Feb 2019 17:54:46 GMT

Thanks for the reply Shayne!

Yes, I have tried rebooting the cam. But still having connection drops here and there. Also tried removing and re-adding the cam.

Re: Arlo Baby dropping connection

ShayneS — Thu, 14 Feb 2019 18:17:26 GMT

I suggest contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support