topic Re: Arlo Baby restarts constantly in Arlo Baby

Arlo Baby Restarts Constantly

Marcus_Saunders — Wed, 07 Nov 2018 19:03:18 GMT

Our Arlo Baby restarts itself at lest five times a day and wakes up our baby.

Is this a router issue? We have fast 25MBPS NBN Broadband connection.

Anyone elese have this issue?

Any info would be greatly appreciated.

Re: Arlo Baby restarts constantly

ShayneS — Wed, 07 Nov 2018 19:04:55 GMT

Marcus_Saunders,

When did this issue start occurring? Have you tried to reboot the Arlo Baby? What firmware is the device currently running?

Re: Arlo Baby restarts constantly

Marcus_Saunders — Wed, 07 Nov 2018 20:30:54 GMT

Thank you for the reply. I’ve rebooted it, tried a factory reset, updated firmware and the iPhone and it still happens.
Firmware version: 1.8.5.3_21266

Re: Arlo Baby restarts constantly

jasonEm — Thu, 13 Dec 2018 01:32:51 GMT

Bump on this thread. Any resolution? We just started using our Arlo Baby and I just happened to be in the nursery checking in person on her. All of a sudden the camera turns off. Within a couple seconds turned amber then blinking purple and quickly to solid blue. Don’t know how frequently this happens, we’ve had the camera for a couple months but are just starting to use it extensively

Re: Arlo Baby restarts constantly

Marcus_Saunders — Thu, 13 Dec 2018 08:05:44 GMT

Hey mate,

No resolution at all. This problem still occurs up to three times a day for us.

Re: Arlo Baby restarts constantly

jguerdat — Thu, 13 Dec 2018 13:53:01 GMT

Have you opend a case with support?

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Baby restarts constantly

jasonEm — Thu, 13 Dec 2018 23:17:42 GMT

That's gotta be frustrating. Has tech support been helpful at all?

I havent logged a ticket yet. I have only seen it happen once and will wait to see if it happens again before I log a ticket.

Re: Arlo Baby restarts constantly

PeterPop — Wed, 19 Dec 2018 04:40:32 GMT

This constant reset keeps happening to us too. I am worried it may damage the device, as when it goes down, it does so with a loud click. When it comes back on it resumes the light show, but stops the white noise. I noticed it usually happens when I open the Arlo app after getting a notification (humidity, air quality). The worst thing is that the restart click wakes our baby.

Re: Arlo Baby restarts constantly

ShayneS — Wed, 19 Dec 2018 18:56:35 GMT

@PeterPop

What firmware version is the Arlo Baby running?

Re: Arlo Baby restarts constantly

PeterPop — Wed, 19 Dec 2018 19:44:22 GMT

I am on 1.8.6.2_22781, I think it should be up to date, we just started using it two weeks ago and it updated during the initial setup.

Re: Arlo Baby Restarts Constantly

Yoinked — Thu, 14 Feb 2019 10:41:01 GMT

Ours constantly reboots several times a day/night too. Very frustrating. Worse since the obnoxiously bright light flashes during a reboot, often waking the baby.

Re: Arlo Baby Restarts Constantly

ShayneS — Thu, 14 Feb 2019 16:35:09 GMT

Hello @Yoinked

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Baby Restarts Constantly

antonioalegria — Wed, 20 Feb 2019 21:01:16 GMT

This happens to us too. This is infuriating, has woken the baby several times! It simply restarts, which turns off the white-noise and then flashes lights.

There is no excuse for such frequent restarting let alone doing all those flashes when it does need to restart. Even for updates it should ask for permission in the App!

Re: Arlo Baby Restarts Constantly

ShayneS — Wed, 20 Feb 2019 22:04:16 GMT

@antonioalegria

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Baby Restarts Constantly

antonioalegria — Thu, 21 Feb 2019 08:52:03 GMT

As per the associated Forum post, our Arlo Baby frequently restarts by itself. This causes the whitenoise to stop, the night light to turn off (disturbing the baby's sleep) and then it starts flashing LEDs which definitely wake the baby.

I haven't been able to determine a pattern to this. In any case it is unacceptable that such an important, and expensive, device would restart several times a day, which not only interrupts the monitoring but wakes up the baby -- which is the #1 thing a baby monitor should NOT do.

This problem seems to have gotten worse in the last weeks, though it was always a (rarer) problem ever since we started using it in mid-December.

Here are our details:
* iPhone SE, iOS 12.1.2 / iPhone 8, iOS 12.1.4
* Arlo Baby iOS App 2.7.4
* Arlo Baby Firmware 1.8.6.2_22781
* Arlo Baby HW Version 7

This is severely impacting our ability to use this product, please let us know how to fix it.

Re: Arlo Baby Restarts Constantly

antonioalegria — Thu, 21 Feb 2019 08:56:20 GMT

I tried contacting support but the Chat doesn't work... It just shows "Thanks! We're ready to help you with this product." and a chat icon which does nothing when I click on it

Re: Arlo Baby Restarts Constantly

Marcus_Saunders — Thu, 21 Feb 2019 22:59:33 GMT

G'day mate,

It's so frustrating that a product of this cost has so many faults. Simply unacceptable!

I've tried contacting tech support also, but get lost in a loop of confusion.

The past App updates have done nothing to fix these problems. Come on Arlo listen to your customers!

Re: Arlo Baby Restarts Constantly

antonioalegria — Tue, 05 Mar 2019 19:00:44 GMT

So I talked to support finally and after several days in order to do troubleshooting, we're still having the same issues. For reference:

* March 3rd @ 5pm: App Crashed, Arlo Baby started blinking LED but continued with Night Light and Whitenoise turned on.
* March 4th @ 3:20pm: App Crashed, White noise turned off.

* March 4th @ 10:15pm: App wasn't being used at the time (we were in the bedroom with the baby), LED started flashing, Whitenoise and Night light kept working.

* March 4th @ 10:20pm: Same as the previous one.

* March 5th @ 6:43pm: Same as the previous two.

I'm posting this here because I can't find the place to submit an update to the support ticket, hopefully the Arlo people will point me in the right direction -- the links I have in the email are to reply to old messages.

This is exhasperating, I now realise this product does not work as advertised and for a baby monitoring product, it's serious.

On top of this problem, the App is unreliable and crashes a lot, the video or audio freezes frequently (with good WiFi), and so on. I would even be able to cope with this if the camera wasn't crashing and blinking constantly.

Re: Arlo Baby Restarts Constantly

ShayneS — Wed, 06 Mar 2019 21:21:20 GMT

Hi @antonioalegria

You may call or chat with customer support & provide them with your case number. I have attached the link here for you - Arlo Tech Support

I will send you your case number via PM.

Re: Arlo Baby Restarts Constantly

antonioalegria — Thu, 07 Mar 2019 09:40:45 GMT

Ah, so it has to be done via Phone or Chat? There's no ticketing system where I can follow up on issues and see previous conversations?

Thanks!