topic Re: ARLO BABY: Won't record voice. Just says 'please wait' when you press save. in Arlo Baby

ARLO BABY: Won't Record Voice - Just Says "Please Wait" When You Press Save

Freyad — Thu, 15 Nov 2018 18:48:13 GMT

I am trying to record a voice lullaby on my arlo baby app.
When I press 'save' it states 'please wait', but nothing happens.
Phone software up to date. Just got arlo a few days ago so also up to date.

Re: ARLO BABY: Won't record voice. Just says 'please wait' when you press save.

ShayneS — Thu, 15 Nov 2018 18:49:24 GMT

Freyad,

Have you tried to reboot the baby & test again? What device and OS is it running?

Re: ARLO BABY: Won't record voice. Just says 'please wait' when you press save.

Freyad — Sat, 17 Nov 2018 01:59:28 GMT

Yes I have rebooted. I am using an iPhone 8 - iOS 12.1 (however I only recently updated from the last OS didn't work on that either).

Re: ARLO BABY: Won't record voice. Just says 'please wait' when you press save.

ShayneS — Tue, 20 Nov 2018 18:06:09 GMT

Freyad,

Have/can you try and remove & re-install the Arlo Mobile App. If that does not seem to help can you remove & re add the device.

Re: ARLO BABY: Won't record voice. Just says 'please wait' when you press save.

Freyad — Thu, 22 Nov 2018 11:12:10 GMT

Hi,
Have tried both of these. Still continues to say “please wait”. This goes on for longer than 5 minutes.

Re: ARLO BABY: Won't record voice. Just says 'please wait' when you press save.

ShayneS — Mon, 26 Nov 2018 19:55:41 GMT

@Freyad,

Have you tried contacting customer support regarding this issue?

Re: ARLO BABY: Won't record voice. Just says 'please wait' when you press save.

Freyad — Mon, 26 Nov 2018 21:48:14 GMT

I thought that was what I was doing here.

Re: ARLO BABY: Won't record voice. Just says 'please wait' when you press save.

ShayneS — Mon, 26 Nov 2018 22:00:11 GMT

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Re: ARLO BABY: Won't record voice. Just says 'please wait' when you press save.

jguerdat — Tue, 27 Nov 2018 01:12:31 GMT

This is a user forum, not tech support. Use this to open a case:

https://www.arlo.com/en-us/support/contact.aspx