topic Re: Arlo baby frozen image on iPad 12.9” but not other devices in Arlo Baby

Arlo baby frozen image on iPad 12.9” but not other devices

millski — Tue, 20 Nov 2018 20:45:56 GMT

Arlo baby works perfectly fine with the latest version of the app on my iPhone X using iOS 12.1.1 beta 3, iPad Air iOS 12.1.1 beta 3, iPhone 7 iOS 12.01 and the older app supported on my iPad mini iOS 9.3.5. However on my iPad Pro 12.9” iOS 12.01 the live image is frozen. Logging out and back in refreshes the image but it remains static, like looking at a photo taken at the moment of login. Obviously I’d like this to work properly as the great big screen is preferable to use.

Re: Arlo baby frozen image on iPad 12.9” but not other devices

JessicaP — Wed, 21 Nov 2018 21:50:56 GMT

Hey @millski,

Try to update your iPad Pro 12.9" to the latest iOS version, which is iOS 12.1 and see if that resolves the issue for you.

Re: Arlo baby frozen image on iPad 12.9” but not other devices

millski — Thu, 22 Nov 2018 07:23:03 GMT

sorry I mistyped in my original post - iOS 12.1 is what it’s on.

Re: Arlo baby frozen image on iPad 12.9” but not other devices

JessicaP — Sat, 24 Nov 2018 16:13:44 GMT

Did you also

Re: Arlo baby frozen image on iPad 12.9” but not other devices

millski — Sun, 25 Nov 2018 06:28:02 GMT

Re: Arlo baby frozen image on iPad 12.9” but not other devices

JessicaP — Sun, 25 Nov 2018 15:52:29 GMT

Apologies for that message

Did you also update to the latest app version, which is 2.6.2?

Re: Arlo baby frozen image on iPad 12.9” but not other devices

millski — Mon, 26 Nov 2018 06:31:00 GMT

Yep, latest version of the app too

Re: Arlo baby frozen image on iPad 12.9” but not other devices

JessicaP — Mon, 26 Nov 2018 17:47:15 GMT

Try to delete the app, restart your iPad, and reinstall it and see if that fixes the issue for you.