topic Re: Arlo Baby latest iOS app can't remember always listen turning off setting in Arlo Baby

Arlo Baby Latest iOS App Can't Remember Always Listen Off Setting

bychance — Tue, 20 Nov 2018 19:27:51 GMT

I'm running iOS 12.1, iOS app version 2.6.1.
Everytime I open the app, the bottom right button (human head with sound wave) is in on status, I believe it's the always listen feature. I turned it off but next time I open the app, it will still be on.
It burns out my phone's battery and mobile data plan, so frustrating

Re: Arlo Baby latest iOS app can't remember always listen turning off setting

ShayneS — Tue, 20 Nov 2018 19:30:36 GMT

@bychance,

When the always listening logo is in the following state (picture below) the feature will be activated. If the logo shows the sound wave it is disarmed (off). Can you verify this and test again.

Re: Arlo Baby latest iOS app can't remember always listen turning off setting

bychance — Tue, 20 Nov 2018 19:55:45 GMT

It's so confusing, there's no text description for it.
And I don't see the first time tour for the new version app.
Do we have a full document on the new version app?

Re: Arlo Baby latest iOS app can't remember always listen turning off setting

ShayneS — Tue, 20 Nov 2018 20:03:44 GMT

The Arlo development team is currently investigating this issue with the logo displaying incorrecty. We will provide an update as soon as we have more information to share with the community.