topic Re: Betreff: Arlo Baby orange led keeps lighting in Arlo Baby

Arlo Baby Orange Led Keeps Illuminating

MegaDeath — Mon, 19 Nov 2018 19:19:22 GMT

My Arlo baby stopped working and just lights the orange led - indicating its booting. But its booting for hours now and probably will continue booting forever.

I tried power cycling - remove cable, turn off batteries etc. and it didnt help at all. After restart Arlo baby keeps lighting still orange led and just doesnt work at all.

Is there anything I can do to make it works or only solution is send it back to reseller?

thanks for any help.

Model number:ABC1000, s/n 50e177ss48a5d

by the way I didnt find any way how to contant support from Netgear. Just this community board. Do they have any email or ticketing system? Where?

Re: Arlo Baby orange led keeps lighting

ShayneS — Mon, 05 Nov 2018 16:31:08 GMT

MegaDeath,

Have you tried to remove & re-sync the device and test again? if this does not solve the issue, you may contact customer support at the following link below

Arlo Tech Support

Betreff: Arlo Baby orange led keeps lighting

KayT — Fri, 16 Nov 2018 23:17:27 GMT

Hi,

i'm experiencing the same Problems.

the Status LED is constantly orange. The IOS App says Device offline.

power Cycling didn‘t help.

How was your Problem solved?

best regeres Kay

Arlo Baby Orange Led Keeps Illuminating

Alex_Ruzhitskiy — Mon, 19 Nov 2018 19:19:37 GMT

It seems that a lot of people experience the same problem me as well. Need solution. Nothing helps. Rebooting resetting

Re: Betreff: Arlo Baby orange led keeps lighting

ShayneS — Mon, 19 Nov 2018 19:41:27 GMT

@KayT, @Alex_Ruzhitskiy

Have you tried to turn the battery switch off under the Arlo Baby & reboot the device? You can also try to remove & re add the camera toy the Arlo Mobile App

Re: Betreff: Arlo Baby orange led keeps lighting

Alex_Ruzhitskiy — Mon, 19 Nov 2018 20:36:32 GMT

Yep. Did everything. Nothing helps. Solid amber light.

Re: Betreff: Arlo Baby orange led keeps lighting

ShayneS — Tue, 20 Nov 2018 17:50:18 GMT

@Alex_Ruzhitskiy,

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Re: Betreff: Arlo Baby orange led keeps lighting

Alex_Ruzhitskiy — Tue, 20 Nov 2018 18:11:21 GMT

No I didn’t contact the support because chat is not working and I can’t make a call. Can YOU try to solve my issue.?

Re: Betreff: Arlo Baby orange led keeps lighting

Alex_Ruzhitskiy — Tue, 20 Nov 2018 18:12:38 GMT

@ShayneS

No I didn’t contact the support because chat is not working and I can’t make a call. Can YOU try to solve my issue.?

Re: Betreff: Arlo Baby orange led keeps lighting

ShayneS — Tue, 20 Nov 2018 18:26:44 GMT

@Alex_Ruzhitskiy,

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Re: Betreff: Arlo Baby orange led keeps lighting

KayT — Wed, 21 Nov 2018 09:34:21 GMT

Did Try everything. Reset won‘t work. Camera is Removed from the App but can‘t reconnect it. did try Chat Support. But that didn‘t work either.

Best regards
Kay

Re: Betreff: Arlo Baby orange led keeps lighting

PenRog — Sat, 22 Dec 2018 03:47:38 GMT

Hello, i am having the same issue with a solid amber light and nothing has worked- reset, power cycling, taking the camera off the app. My device was always a little spotty but would be sufficient. Please assist....

PenRog, Which LED is solid Amber on your base station?

ShayneS — Wed, 26 Dec 2018 16:56:31 GMT

PenRog,

Which LED is solid Amber on your base station?

Re: Arlo Baby Orange Led Keeps Illuminating

HJLeusink — Sun, 19 May 2019 15:28:33 GMT

I’ve same issue as this. Status lamp keeps orange. I restarted it, reset it, but nothing helps.

What can i do?
Greet,
HJ

Re: Arlo Baby Orange Led Keeps Illuminating

Alex_Ruzhitskiy — Sun, 19 May 2019 18:12:51 GMT

I didn’t solve it. I’ve even called arlo support but they was unable to resolve the issue. The only thing I understood that I would never recommend arlo or netgear to anybody!!!