topic Arlo Baby - New Router Connecting Issue in Arlo Baby

Arlo Baby - New Router Connecting Issue

Rwiles — Tue, 20 Nov 2018 16:34:43 GMT

I have recently installed a new router. This has lost connection with my Arlo baby camera.
I have removed the device from the app, factory reset the camera (paperclip) and i am now trying to reconnect.
Following the app instructions when asked for the WiFi password the app say " now contacting to (unknown SSID)"
I can not tell which of the two networks it is connecting to.

I enter the password , the QR chimes - the app searchs but can't find the device.

Very frustrating.

Arlo Baby - New Router Connecting Issue

TomMac — Tue, 20 Nov 2018 16:41:24 GMT

Try it on a computer with a browser...much easier than the app ( https://arlo.netgear.com/ )

I would guess you hiding the SSID of the networks... make sure there are no odd characters in the SSID.

Arlo Baby - New Router Connecting Issue

Rwiles — Tue, 20 Nov 2018 16:41:39 GMT

Have now tried via the website (on a laptop machine) Unfortunately, same result.

Can not find device

Re: Arlo Baby - New Router Connecting Issue

roffir — Wed, 21 Nov 2018 16:28:30 GMT

This did it for me. The app kept saying unknown said but the website let's you type in the ssid

Re: Arlo Baby - New Router Connecting Issue

Laceeee — Fri, 07 Dec 2018 10:07:46 GMT

I'm having the exact same issue, please let me know if you find an answer.

Re: Arlo Baby - New Router Connecting Issue

JessicaP — Fri, 07 Dec 2018 23:09:28 GMT

Hi @Laceeee,

Just to make sure, did you factory reset your Arlo Baby? Have you tried going on the web to see if that helps?

Re: Arlo Baby - New Router Connecting Issue

Laceeee — Fri, 07 Dec 2018 23:10:58 GMT

After I posted I did the factory reset and it solved the problem. Thanks for your reply!

Re: Arlo Baby - New Router Connecting Issue

Cherylchoate196 — Tue, 18 Dec 2018 09:38:25 GMT

Arlo wireless i got a new router now my cameras wont hook up

Re: Arlo Baby - New Router Connecting Issue

jguerdat — Tue, 18 Dec 2018 14:07:49 GMT

Did you use the same SSID and passphrase as on the old router? That would be the simplest method. Otherwise, change the network in Settings, My Devices, your Baby.