topic Re: Arlo baby not live streaming after new app update in Arlo Baby

Arlo baby not live streaming after new app update

Nalax — Fri, 26 Oct 2018 22:17:59 GMT

My Arlo baby monitor has been working great until just recently when the app did an update, now I’m not able to view the live streaming, can anyone help me please

Re: Arlo baby not live streaming after new app update

brh — Fri, 26 Oct 2018 22:18:09 GMT

@Nalax

Have you updated your system to the latest firmware? This was a known bug that according to the release notes was supposedly fixed yesterday.

Brian

Re: Arlo baby not live streaming after new app update

TomMac — Fri, 26 Oct 2018 22:18:18 GMT

The lack of live streaming lately usu is a Flash issue ( esp on a browser , you don't say how yr viewing )

Many browsers have toggled off flash in the new versions

Re: Arlo baby not live streaming after new app update

Nalax — Fri, 26 Oct 2018 22:18:28 GMT

Hi, I’m using the Arlo baby app

Re: Arlo baby not live streaming after new app update

JessicaP — Fri, 26 Oct 2018 22:18:45 GMT

Hey @Nalax,

What device are you using to view the live stream?

Re: Arlo baby not live streaming after new app update

Nalax — Sat, 27 Oct 2018 10:45:44 GMT

I have the app on my iPhone and also my Samsung tablet.....

Re: Arlo baby not live streaming after new app update

JessicaP — Mon, 29 Oct 2018 15:37:09 GMT

As brh mentions, have you tried to update your system to the latest firmware? Are you experiencing the issue when streaming on both WiFi and mobile data?

Re: Arlo baby not live streaming after new app update

emilyl — Tue, 30 Oct 2018 14:54:12 GMT

I wanted to let everyone know that if you purchased your Arlo from Amazon you can contact customer support and get a refund (even if your refund window has closed). I returned and purchased a Nest.