topic No sound on Arlo Baby Camera after update in Arlo Baby

iOS app update no sound

IAMSAMMICH — Sat, 20 Oct 2018 03:21:16 GMT

Updated to the newest iOS app with the refreshed interface and both my wife and I are unable to hear audio on our baby monitor now. Please fix ASAP.

Re: iOS app update no sound

Todd6829 — Sat, 20 Oct 2018 03:52:57 GMT

Having the same issue here. No sound when watching live

Re: iOS app update no sound

Talbot983 — Sat, 20 Oct 2018 04:00:04 GMT

Wife and I have the same issue, restarted everything after app updates and not sound when watching or live-streaming. Hope they fix this soon, it’s the reason we chose Arlo baby :(.

Re: iOS app update no sound

Ehadchiti — Sat, 20 Oct 2018 04:07:38 GMT

Same issue. Just updated the app and no sound.

Re: iOS app update no sound

Actionjax — Sat, 20 Oct 2018 04:51:00 GMT

Same issue. If it’s not one thing it’s another. They fix one thing and they break something else that’s huge.

Re: New 2.6.0 app Device view preview size

Actionjax — Sat, 20 Oct 2018 04:55:52 GMT

Except the app is broken. No sound anymore on my Arlo Baby. This makes a baby monitor useless.

Arlo baby monitor

Gotamutt — Sat, 20 Oct 2018 04:57:08 GMT

IPhone just did an update and I have no sound. when watching live view. I have been thought all the settings, rebooted the phone, checked the phone volume and restarted the device and still nothing. Recorded video has sound and when I checked it out on a pc, it has sound.. any suggestions?

Re: Arlo baby monitor

TomTarantino — Sat, 20 Oct 2018 05:07:29 GMT

Same problem. After update, no sound. Makes the entire thing useless. Please fix ASAP

Re: iOS app update no sound

TomTarantino — Sat, 20 Oct 2018 05:10:27 GMT

Replied to this on another thread. Same issue. No sound. Can't have bugs like this in a baby monitor. Makes the entire product useless. Need to fix this in hours not days.

Re: iOS app update no sound

Cheston97 — Sat, 20 Oct 2018 06:31:19 GMT

+1, this is perhaps the most important feature to have working.

Arlo Baby bug i new firmware

Sematwir — Sat, 20 Oct 2018 07:39:56 GMT

Two problems with the new iOS firmware.
1)The new iOS firmware did shot down the sound in live view with Arlo Baby.

2) “Alway listening” symbol is gone.

iOS 2.6.0 has this problem. Please correct the at ones.

Re: iOS app update no sound

typeraj — Sat, 20 Oct 2018 19:16:46 GMT

I don't understand how you managed to break such a crucial feature. Every single firmware update has broken something. What are your engineers doing all day?

Release Details:

Arlo Baby FW 1.8.5.3_21226

Fixed an issue that caused pixilation when streaming locally
Improved connectivity for Always Listening/Baby Monitoring - REALLY???? @JamesC
Homekit improvements

Sorry, bit off topic but I'm still about your decision to string everyone along with the promise of a dedicated display.

Arlo baby new app, what is head with wifi symbol?

Geraintj — Sat, 20 Oct 2018 08:57:43 GMT

Very risky to change the app appearance and layout when a product comes with a manual! What does the new head with wifi symbol on arlo baby all mean!?

Thanks

Re: iOS app update no sound

Retired_Member — Sat, 20 Oct 2018 09:10:38 GMT

Fix today!!!!!!!!!

Re: Arlo baby new app, what is head with wifi symbol?

Retired_Member — Sat, 20 Oct 2018 09:13:50 GMT

Yes totally! New design sucks!

Re: Arlo baby new app, what is head with wifi symbol?

Geraintj — Sat, 20 Oct 2018 09:18:27 GMT

Yes, its also not possible to refresh the screen that lets you select activity area anymore! We have to hope and guess! New app needs to be rolled back. It doesnt match the advertises product on the box, or even the pictures in the appstore! We need to all be sent a new manual at least!

Re: Arlo baby monitor

Retired_Member — Sat, 20 Oct 2018 09:20:21 GMT

Roll back the old app - this is a joke!!!!

Re: iOS app update no sound

chiefmongo — Sat, 20 Oct 2018 19:18:06 GMT

I am having the same problem. Sound is the most critical part of a baby monitor... and for them to release this update with it not working at all is completely unacceptable. Do they not have a Quality Assurance team? This should be a basic feature they should regression test before every release.

Also, what is that new icon with the head and the lines in the lower right hand corner? It seems to be related to the audio in the background (which is hard to test when the audio doesn't work correctly). It seems to want to stream the audio when the face image has an "x" and not when it has the "speach lines". Isn't this the opposite of what it should be?

Sweet mother of god this is a botched update.

Re: iOS app update no sound

J-A-C — Sat, 20 Oct 2018 12:07:04 GMT

Same here and it’s not the only issue. The app crashes when sound is downloaded and what’s in the music library doesn’t play. Screen freezes when selecting volume controls.

Re: iOS app update no sound

ReaXion — Sat, 20 Oct 2018 12:44:17 GMT

Same here. My baby monitor is now worthless. Netgear is getting terrible. I have a range of Netgear products, sadly. They’re all going downhill. They can’t make router firmware properly. Now they can’t make app software properly..

You’ve just broken the reason for having a baby monitor in the first place. Why add support for new products when you obviously can’t get it right with the ones you have? Completely aggravating!!!